Strategic Governance & Process Lead, Community Finance

Capital One; McLean (VA); On-site; USD 165,000 - 188,000; Full time

Job summary

Capital One in McLean, VA, is seeking a Manager in Community Finance's Governance and Process Operations. You will lead cross-functional initiatives to strengthen risk governance, optimize processes, and enable scalable controls across teams.

The role emphasizes analysis, stakeholder collaboration, and proactive problem-solving, with a focus on durable improvements and compliance with regulatory requirements.

Qualifications

• Bachelor's degree or military experience.
• 5+ years in process management, project or program management, business operations, risk management, governance, or a related field.
• At least 2 years supporting risk management, controls, governance, or audit readiness.
• 2+ years leading cross-functional initiatives or partnering with multiple stakeholder groups.

Responsibilities

• Lead assigned cross-functional work that supports effective risk management, new business initiatives, and consistently well-managed processes across Community Finance.
• Assess current workflows and contribute to end-to-end redesign of business processes, including opportunities to simplify manual or legacy work and make effective use of technology and data.
• Adapt to new and emerging opportunities and challenges, using a try, test, and learn approach to develop, evaluate, and refine solutions.
• Create and maintain clear communications across teams so associates and leaders understand relevant priorities, decisions, dependencies, and progress.
• Ensuring Operational Excellence and Risk Management Apply and help maintain governance practices that integrate risk management into day-to-day operations.
• Identify opportunities to improve processes and work with Community Finance associates and engaged stakeholders to challenge existing practices, enable change, and support implementation.
• Consult with business partners to understand complex problems, evaluate options, and help resolve issues in a matrixed environment; coordinate across partners to address roadblocks and meet agreed timelines.
• Partner with Risk Management to support open dialogue about risk tolerance, processes, and appropriate risk mitigation.
• Promote the appropriate application of bank and line-of-business policies and procedures; support adherence to regulatory and compliance requirements.
• Enable and maintain a well-managed environment while looking for simple, scalable improvements and durable results.
• Contribute across the team's governance, risk, and process work as business needs evolve.
• Assignments may include governance routines, risk and control activities, audit or exam readiness, issue remediation, policy and procedure work, process documentation, or process improvement.

Skills

Leadership

Governance

Risk management

Process management

Cross-functional collaboration

Project management

Jira

Confluence

Google Workspace

Lucidchart

Education

Bachelor's degree or military experience

Tools

Jira

Confluence

Google Workspace

Lucidchart

Job description

Capital One in McLean, VA, is seeking a Manager in Community Finance's Governance and Process Operations. You will lead cross-functional initiatives to strengthen risk governance, optimize processes, and enable scalable controls across teams.

The role emphasizes analysis, stakeholder collaboration, and proactive problem-solving, with a focus on durable improvements and compliance with regulatory requirements.