Real Estate Operations Lead, Global Workplace Services

Capital One; McLean (VA); On-site; USD 81,000 - 101,000; Full time

Job summary

Capital One's Global Workplace Services is seeking a Senior Associate, Real Estate Operations Specialist to drive operational excellence across a diverse global property portfolio and to support the Transactions & Real Estate Administration team.

The role emphasizes data quality, lease administration, and proactive issue resolution, with responsibilities spanning payments, invoicing, and cross-functional process improvements in a fast-paced environment.

Qualifications

• At least 2 years of experience in corporate real estate, commercial property management, or lease administration
• At least 1 year of experience with Google Suite
• At least 1 year of experience with invoice processing, accounts payable, or financial tracking

Responsibilities

• Manage the daily intake, classification, and response routing for the primary Real Estate Administration mailbox and physical lease notices, ensuring inquiries are answered with sufficient context and detail.
• Perform initial review, matching, and coding for monthly lease payments, utility charges, and tax invoices. Investigate invoice discrepancies or payment stalls to resolve root causes before sign-off.
• Track international rent and tax payments, log wire receipts with Treasury/AP, proactively communicate status updates, and follow up directly with landlords.
• Log monthly rental receipts from retail subtenants, monitor security deposit accounts, and organize annual landlord CAM/tax pass-through reconciliations.
• Facilitate signature routing, tracking, and digital archiving for lease documents, keeping all stakeholders informed to ensure smooth execution.
• Assist with logistics for inactive, OREO sites, including tracking vendor access, facilitating utility shut-offs, and logging compliance checklists.
• Continuously look for opportunities to improve the quality of team workflows and ensure data hygiene across platforms, executed contracts, and critical date schedules.

Skills

Prioritize multiple tasks

Root cause analysis

Data-driven decisions

Stakeholder management

Cross-functional teamwork

Tools

Google Suite

LeaseAccelerator

Lucernex

MRI

Yardi

Job description

Capital One's Global Workplace Services is seeking a Senior Associate, Real Estate Operations Specialist to drive operational excellence across a diverse global property portfolio and to support the Transactions & Real Estate Administration team.

The role emphasizes data quality, lease administration, and proactive issue resolution, with responsibilities spanning payments, invoicing, and cross-functional process improvements in a fast-paced environment.