Process Excellence Manager – Collections & Risk

Capital One; McLean (VA); On-site; USD 134,400 - 153,300; Full time

Job summary

Capital One in McLean, VA seeks a Manager, Process Management to join the Collections Process Management team. You will help develop and optimize processes that deliver a superior customer experience while impacting the company’s bottom line.

The role requires 5+ years in process, project, relationship or risk management and proficiency with Microsoft Office or G Suite. Local pay ranges in Virginia apply, with a McLean range of $134,400–$153,300 per year.

Qualifications

• High School Diploma, GED or equivalent certification.
• At least 5 years of experience in Process Management, Project Management, Relationship Management or Risk Management.
• At least 5 years of experience in Microsoft Office or G Suite.

Responsibilities

• Partner with key business intent and product teams to develop clear business intent, identify risks for intent execution, and build key process components to bring new products to market
• Develop and maintain process documentation and drive continuous process improvements
• Perform quality assurance checks on actions taken to ensure accuracy
• Serve as a subject matter expert to effectively partner across multiple teams to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions
• Monitor the progression of risk findings against mitigation plans to ensure timely closure
• Navigate between BAU work and transformative project work
• Problem-solve issues and correct errors as they arise
• Continually look for ways to streamline and improve processes
• Stay abreast of product terms, changes, and launches across Collections

Skills

Process Management

Project Management

Relationship Management

Risk Management

Microsoft Office / G Suite

Education

Bachelor’s Degree or military experience

Job description

Capital One in McLean, VA seeks a Manager, Process Management to join the Collections Process Management team. You will help develop and optimize processes that deliver a superior customer experience while impacting the company’s bottom line.

The role requires 5+ years in process, project, relationship or risk management and proficiency with Microsoft Office or G Suite. Local pay ranges in Virginia apply, with a McLean range of $134,400–$153,300 per year.