Process Excellence Analyst - Hybrid in Huntington

Our-Sunday-Visitor; Huntington (IN); Hybrid; USD 48,000 - 52,000; Full time

Job summary

Our-Sunday-Visitor in Huntington, IN seeks a Process Specialist to monitor quality standards, prepare reports, and analyze trends to improve customer satisfaction and operational performance.

The role partners with leaders and cross-functional teams to implement process changes, maintain documentation, and drive continuous improvement across customer-facing and order-related workflows. It is a hybrid position with 3 days per week in the Huntington office.

Qualifications

• Strong written and verbal communication skills.
• Ability to collaborate with leaders, peers, and cross-functional teams.
• Ability to collect, review, organize, and interpret data with attention to accuracy and detail.

Responsibilities

• Monitor quality, service, and process performance using established standards and reporting tools.
• Prepare reports that summarize quality trends, customer service metrics, renewal/retention data, and order processing information.
• Analyze data to identify patterns, root causes, performance gaps, and recurring issues affecting customer satisfaction or operational efficiency.
• Review the overall order processes across teams to improve efficiency and customer experience.
• Coordinate Kaizen events and other continuous improvement activities.

Skills

Process implementation

Education

High school diploma

Associate or Bachelor preferred

Tools

Excel

Word

Outlook

PowerPoint

Job description

Our-Sunday-Visitor in Huntington, IN seeks a Process Specialist to monitor quality standards, prepare reports, and analyze trends to improve customer satisfaction and operational performance.

The role partners with leaders and cross-functional teams to implement process changes, maintain documentation, and drive continuous improvement across customer-facing and order-related workflows. It is a hybrid position with 3 days per week in the Huntington office.