Senior ProAV Systems Engineer - AV-over-IP (Remote + Travel)

Netgear; Chicago (IL, MI); Remote; USD 120,000 - 180,000; Full time

Job summary

NETGEAR is seeking a Sr. Systems Engineer, ProAV to operate across the North Central United States, supporting onboarding, field engineering, and pre-sales activities for ProAV solutions. This remote role requires up to 60% travel and a strong background in AV-over-IP networks.

The successful candidate will design solutions, deliver training, troubleshoot complex timing and multicast issues, and collaborate with sales and partners to expand NETGEAR’s ProAV presence in the region.

Qualifications

• Minimum 5 years of experience in networking systems, AV-over-IP technologies, or related systems engineering roles
• Deep knowledge of ProAV networking products, AV-over-IP technologies, multicast networking and IGMP, and switch profile development
• Strong understanding of routing and switching fundamentals
• Hands-on deployment experience with AVB, Dante, Q-SYS, Crestron, SMPTE-2059-2, and multicast networks
• Field experience troubleshooting complex AV-over-IP systems
• Independent lab development and advanced technical self-study

Responsibilities

• Lead onboarding for U.S. customers implementing NETGEAR ProAV switches and third-party integrations
• Collaborate with the North Central Sales Territory Manager to ensure successful deployments
• Deliver remote and on-site training covering AV-over-IP network design, switch profile selection, PTP configuration, Dante/AVB/Milan configuration, and API integration and video configuration
• Develop customized training materials, system designs, and internal/external knowledge base documentation
• Ensure successful transition into production environments, including complex multi-switch and multi-vendor deployments
• Provide advanced on-site troubleshooting for high-profile customers experiencing complex timing, multicast, or interoperability issues
• Capture logs, perform packet traces, replicate issues in lab environments, and provide real-time diagnostics
• Support commissioning of AV-over-IP systems to ensure stable production performance
• Resolve escalated issues involving AVB, Dante/AES67, NVX, Q-SYS, SMPTE-2059-2, PTPv2, and multicast networking
• Support Sales, Business Development, and Channel teams with technical scoping and solution design
• Conduct on-site and virtual product demonstrations
• Assist in BOM creation and system architecture design
• Provide competitive analysis and technical positioning
• Contribute technical expertise to expand NETGEAR’s ProAV presence in the U.S. market
• Develop and maintain internal scripts, configuration tools, and deployment utilities
• Create automation tools to reduce troubleshooting time, including log analysis, profile validation, and configuration parsing
• Author best practice guides, training materials, and knowledge base documentation
• Represent NETGEAR at U.S. industry conferences and partner events
• Deliver technical workshops and presentations
• Provide advanced AV-over-IP education and roadmap overviews
• Support event-based network deployments and multi-vendor interoperability demonstrations

Skills

ProAV networking

AV-over-IP

Troubleshooting

Training delivery

Solution design

Field engineering

On-site support

Networking fundamentals

Education

Bachelor's degree preferred

Tools

CCNA

CWNA

AVIXA CTS

Dante

AVB

Job description

NETGEAR is seeking a Sr. Systems Engineer, ProAV to operate across the North Central United States, supporting onboarding, field engineering, and pre-sales activities for ProAV solutions. This remote role requires up to 60% travel and a strong background in AV-over-IP networks.

The successful candidate will design solutions, deliver training, troubleshoot complex timing and multicast issues, and collaborate with sales and partners to expand NETGEAR’s ProAV presence in the region.