Senior Print & Mail Customer Service Rep

Alternative HR, LLC; Sioux Falls (SD); Remote; USD 32.000 - 39.000; Vollzeit

Zusammenfassung

Alternative HR, LLC is seeking a Senior Print & Mail Customer Service Rep to manage client accounts and coordinate print and mailing projects from order through completion. This remote role requires experience in commercial printing or direct mail and the ability to manage multiple projects with a strong focus on client satisfaction.

You will serve as the primary contact, coordinate schedules with production teams, and ensure accurate billing while maintaining confidential client information.

Qualifikationen

• Customer service or account management experience.
• Commercial printing or direct-mail experience strongly preferred.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple projects independently.
• Attention to detail and commitment to customer satisfaction.
• Comfortable working remotely and communicating with production teams throughout the workday.
• Reliable internet connection and a suitable home office.

Aufgaben

• Manage assigned customer accounts and serve as the primary point of contact.
• Respond to customer inquiries and coordinate orders, quotes, proofs, and approvals.
• Review job specifications and ensure accurate work orders.
• Coordinate with data processing, printing, production, mailing, and accounting teams.
• Monitor job progress, deadlines, and customer requirements.
• Understand print specifications, finishing, variable data, and direct-mail workflows.
• Coordinate mailing requirements, quantities, and postage details.
• Ensure completed jobs are reviewed and submitted for billing promptly.
• Resolve customer concerns and follow projects through to completion.
• Maintain accurate records and protect confidential customer information.

Kenntnisse

Customer service

Account management

Communication skills

Organizational skills

Problem-solving

Remote work

Jobbeschreibung

Senior Print & Mail Customer Service Rep

Share

Share

Email

Post

Share

About the Opportunity

An established printing and direct-mail business is seeking an experienced Senior Customer Service Representative to manage customer accounts and coordinate print and mailing projects from order through completion.

This remote position is ideal for someone with commercial printing or direct-mail experience who can independently manage customer relationships, coordinate production requirements, monitor deadlines, and ensure accurate and timely billing.

Responsibilities

• Manage assigned customer accounts and serve as the primary point of contact.
• Respond to customer inquiries and coordinate orders, quotes, proofs, and approvals.
• Review job specifications and ensure accurate work orders.
• Coordinate with data processing, printing, production, mailing, and accounting teams.
• Monitor job progress, deadlines, and customer requirements.
• Understand print specifications, finishing, variable data, and direct-mail workflows.
• Coordinate mailing requirements, quantities, and postage details.
• Ensure completed jobs are reviewed and submitted for billing promptly.
• Resolve customer concerns and follow projects through to completion.
• Maintain accurate records and protect confidential customer information.

Qualifications

• Customer service or account management experience.
• Commercial printing or direct-mail experience strongly preferred.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple projects independently.
• Attention to detail and commitment to customer satisfaction.
• Comfortable working remotely and communicating with production teams throughout the workday.
• Reliable internet connection and a suitable home office.

Schedule & Pay

• Full-time, Monday–Friday
• Remote
• $23–$28 per hour, depending on experience
• Benefits discussed during the hiring process

We are looking for a dependable professional who takes ownership of customer accounts, anticipates problems, and ensures projects move smoothly from start to finish.

Employer details will be shared during the hiring process.

Equal Opportunity Employer, including disabled and veterans.