Senior Principal AI & Amazon Connect Architect — Remote

TTEC Digital

Austin (TX)

Remote

USD 140,000 - 190,000

Full time

14 days+

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Benefits offered by this job

Annual incentive program

Remote work eligible

Job summary

TTEC Digital seeks an Amazon Connect and Agentic AI Specialist to design AI-enabled capabilities in Amazon Connect environments. Remote role based in the US; drives use cases, data readiness, and practical AI solution architectures with accountability for governance and responsible AI.

Responsibilities include leading discovery workshops, defining solution architectures, and partnering with platform experts to implement flows, Lex orchestration, and agent workspace experiences across

Qualifications

Experience designing GenAI or agentic AI capabilities for contact centers.
Hands-on expertise with large language models, agentic AI patterns, and prompt design.
Working knowledge of Amazon Connect capabilities including flows, Alexa Lex, and AI-enabled agent experiences.

Responsibilities

Lead AI discovery and use case design workshops with stakeholders.
Define architectures leveraging Amazon Connect AI capabilities and LLMs.
Evaluate data landscape, knowledge sources, and security for RAG and AI use cases.
Develop an AI roadmap with feasibility, impact, and governance considerations.
Design AI-enabled customer and colleague experiences with agent handoff and summarization.
Partner with platform specialists to translate designs into flows, orchestration, and support models.
Create design docs separating platform vs AI responsibilities.
Provide guidance on responsible AI, data handling, and monitoring.