Senior Practice Operations Leader

BILH Performance Network; Exeter, Northern (NH, KY); Hybrid; USD 73,000 - 116,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Senior Practice Administrator for Exeter Hospital in Exeter, NH. This role leads operations across a center or multiple practices, focusing on growth while ensuring high-quality patient care and staff engagement.

The position reports to the Chief Operations Officer/Group Practice and requires 3–5 years of leadership experience in a customer service environment, with a Bachelor’s degree or equivalent.

Qualifications

• Bachelor's degree or equivalent required.
• 3–5 years of leadership experience in a customer service or clinical setting.
• Experience with workflow optimization and process improvement.

Responsibilities

• Oversees operations for a free-standing center or multiple practices with emphasis on growth.
• Builds relationships with physicians, providers and staff to ensure satisfaction and alignment with Core/organization goals.
• Manages staff performance through practice supervisors; fosters teamwork at all levels.
• Partners with leadership to implement standard work, Lean tools, and performance dashboards.
• Maintains patient-centric access, productivity, and budget achievement; supports annual budgeting.

Skills

Leadership

Operations management

Staff coaching

Lean principles

Budgeting

Patient access

Communication

Change management

Education

Bachelor's Degree or equivalent

Job description

Beth Israel Lahey Health is seeking a Senior Practice Administrator for Exeter Hospital in Exeter, NH. This role leads operations across a center or multiple practices, focusing on growth while ensuring high-quality patient care and staff engagement.

The position reports to the Chief Operations Officer/Group Practice and requires 3–5 years of leadership experience in a customer service environment, with a Bachelor’s degree or equivalent.