Practice Associate III - Specialty Coordination #Full Time

servcorphr; New York (NY); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Healthcare coverage

Paid Time Off

Job summary

61st Street Service Corporation supports ColumbiaDoctors, a large multi-specialty practice in the Northeast. The Practice Associate III - Specialty Coordination ensures a smooth patient experience from arrival through registration and scheduling, coordinating between specialties and managing complex appointment logistics.

The role emphasizes professionalism, kindness, integrity, accountability, and excellence in service delivery, with potential leadership duties and staff mentoring as part of

Qualifications

• Must have high school diploma or equivalent.
• Advanced knowledge of Medical Terminology is preferred.
• Strong organizational and problem solving skills with ability to multitask.
• Excellent verbal and written communication and customer service.

Responsibilities

• Greet patients and visitors; answer calls promptly.
• Review schedule accuracy; verify insurance and visit details in EHR.
• Collect registration information; ensure accurate check-in.
• Schedule follow-ups, referrals, and tests; obtain authorizations.
• Process payments when applicable and balance cash drawer.
• May rotate to other sites; may supervise and mentor staff.
• Assist with onboarding and training of new staff; escalate issues as needed.
• Serve as first point of escalation for complex scheduling issues.

Education

High school diploma or equivalency

Excellent communication skills

Strong customer service orientation

Microsoft Office proficiency

Tools

Epic/EHR

Office suite (Word & Excel)

Job description

Top Healthcare Provider Network

The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

Opportunity to grow as part of the Practice Associate Career Ladder!

Job Summary:

The Practice Associate III - Specialty Coordination is an experienced professional with in-depth knowledge of patient care coordination and back office responsibilities including complex scheduling, referrals, and inter-specialty scheduling. The Practice Associate III is responsible for ensuring an exceptional patient experience during patient arrival, patient interactions relating to registration and appointment scheduling as well as other administrative inquiries. The Practice Associate III is part of a team that delivers an exceptional patient experience through kindness, inclusion, integrity, accountability, and excellence.

Job Responsibilities:

• Greet patients and visitors, and answer telephone calls promptly.
• Review the daily and weekly schedule frequently to ensure accuracy of the visit provider, appointment duration, patient insurance participation status with the visit provider, visit reason, and visit type.
• Obtain all required registration and intake information from patients necessary for an efficient check-in process; verify and/or update any new insurance eligibility, benefits, or other information prior to the start of the patient appointment in the electronic health record (EHR); accurately indicate arrivals, cancellations, and no-shows in the EHR.
• Schedule follow-up appointments, referrals, and other related tests as requested. Obtain prior authorizations and referrals for follow up care as needed by insurance plan.
• May collect all time-of-service and past due payments prior to the start of the appointment. Settle cash drawer in the EHR on a daily basis.
• May rotate to other sites and serve as Team Lead and/or Preceptor. May supervise tasks and determine resolution and/or escalate as appropriate.
• May assist Supervisor/Manager with special projects as needed.
• Serves as a first point of escalation for complex cases or scheduling issues.
• Assists with onboarding and training new staff. Mentors Level I and Level II staff.
• Resolve escalated cases and lead a collaborative team environment.

Job Qualifications:

• High school diploma or equivalency is required.
• A minimum of 5 years’ relevant experience.
• Advanced knowledge/proficiency of Medical Terminology.
• Strong organizational and problem solving skills, and the ability to set priorities among multiple competing objectives, tasks and initiatives is required.
• Candidate must demonstrate strong customer service orientation and the ability to deliver consistent exceptional service while demonstrating tact, respect and sensitivity.
• Excellent relationship management skills including but not limited to emotional intelligence, interpersonal skills, empathy and ability to handle situations.
• Candidate must be organized and able to manage a demanding workload and moderately complex cases in an accurate and timely manner.
• Ability to mentor teammates and demonstrate professional and compassionate manner while conveying a positive image of the practice.
• Candidate must demonstrate excellent verbal and written communication skills.
• Strong proficiency of Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
• Prior experience in Epic/EHR is preferred.
• Prior experience in a medical office setting or customer service environment is preferred.
• Bilingual English/Spanish a plus, but not required.

Hourly Rate Ranges: $28.13 - $35.16

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

61st Street Service Corporation

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.