Senior Practice Associate: Patient Scheduling & Support

61st Street Service Corporation; City of White Plains (NY); On-site; USD 37,746 - 48,436; Full time

Benefits offered by this job

Comprehensive benefits package

Paid time off

Job summary

A healthcare service provider based in New York is looking for a Practice Associate III to enhance patient experience during registration and administrative processes. The ideal candidate will have at least 5 years of experience in a medical office, showcasing strong organizational and customer service skills. Responsibilities include managing patient inquiries, scheduling appointments, and collecting payments. This position offers a competitive hourly rate and various benefits, committed to fostering a collaborative environment.

Qualifications

• 5 years of relevant experience in a medical office or customer service environment.
• Advanced knowledge of Medical Terminology is required.
• Bilingual English/Spanish preferred but not required.

Responsibilities

• Greet patients and answer phone calls efficiently.
• Verify patient information and insurance eligibility before appointments.
• Schedule appointments and manage follow-ups as required.
• Collect payments and handle cash drawer transactions.

Skills

Customer service orientation

Organizational skills

Problem solving

Communication skills

Microsoft Office proficiency

Emotional intelligence

Education

High school diploma or equivalency

Tools

EPIC/EHR

Microsoft Word

Microsoft Excel

Job description

A healthcare service provider based in New York is looking for a Practice Associate III to enhance patient experience during registration and administrative processes. The ideal candidate will have at least 5 years of experience in a medical office, showcasing strong organizational and customer service skills. Responsibilities include managing patient inquiries, scheduling appointments, and collecting payments. This position offers a competitive hourly rate and various benefits, committed to fostering a collaborative environment.