Surgical Scheduling Lead - Practice Associate IV

61st Street Service Corporation; Town of Goshen (NY); On-site; USD 39,950 - 53,726; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Job summary

61st Street Service Corporation is seeking a Practice Associate IV to support front desk and scheduling operations in the Department of Surgery. This role leads a team, guides peers, and contributes to an exceptional patient experience through service, trust, empathy, safety, inclusion and communication.

The ideal candidate brings an Associate degree (or 2 years relevant experience), 5+ years in medical scheduling, and strong proficiency in Microsoft Office and EPIC/EHR.

Qualifications

• Associate degree required; may be substituted with 2 years of relevant experience.
• Minimum 5 years relevant experience.
• Advanced knowledge of medical terminology.
• Advanced proficiency with surgical/procedural scheduling processes.
• Excellent teamwork, mentorship, empathy, and leadership during change.
• Exceptional customer service orientation and ability to deliver consistent service.
• Excellent organizational skills to manage demanding workload and complex cases.
• Excellent verbal and written communication; able to communicate with multiple stakeholders.
• Proficiency with Microsoft Office; willingness to learn new systems.
• EPIC/EHR experience preferred.
• Training experience preferred.
• Bilingual English/Spanish is a plus.

Responsibilities

• Support the Supervisor/Manager in day-to-day front desk and scheduling operations; escalate complex cases.
• Be point person for a specific group of providers; cross-coverage as needed.
• Assist Supervisor/Manager with special projects.
• Coordinate onboarding and training for new hires; monitor progress.
• Provide educational sessions to train new staff in front-end processes; track compliance.
• Lead a collaborative team; resolve scheduling conflicts; communicate with care providers.
• Manage staff schedules/calendars; ensure coverage for all workflows.
• Provide full scope of front desk and scheduling operations as needed.
• Perform other duties as assigned.

Skills

Medical terminology

Surgical scheduling

Team leadership

Customer service

Verbal & written communication

Microsoft Office

EPIC/EHR

Training

Bilingual English/Spanish

Education

Associate degree

Tools

Microsoft Office

EPIC/EHR

Job description

61st Street Service Corporation is seeking a Practice Associate IV to support front desk and scheduling operations in the Department of Surgery. This role leads a team, guides peers, and contributes to an exceptional patient experience through service, trust, empathy, safety, inclusion and communication.

The ideal candidate brings an Associate degree (or 2 years relevant experience), 5+ years in medical scheduling, and strong proficiency in Microsoft Office and EPIC/EHR.