Patient Experience & Scheduling Specialist

Professional Physical Therapy; Town of Warwick (NY); Hybrid; USD 24,796 - 28,929; Full time

Benefits offered by this job

Monthly performance bonus

Sick time based on state law

Job summary

A leading therapy provider in New York is seeking a Patient Care Coordinator to be the first point of contact for patients. The role emphasizes exceptional customer service and efficient administrative support, including scheduling appointments and managing registrations. Candidates should have a high school diploma and experience in a related administrative role. This position offers a pay rate of $18–$21 per hour, alongside bonuses and sick time, emphasizing teamwork and a positive work environment.

Qualifications

• Prior experience in a customer service or administrative role, preferably in a healthcare setting.
• Strong attention to detail and ability to learn new software systems.

Responsibilities

• Greet patients and answer phones.
• Schedule patient appointments and complete registrations.
• Discuss insurance benefits and collect patient balances.
• Perform standard clinical administrative responsibilities.

Skills

Customer service skills

Interpersonal communication

Organizational skills

Multitasking

Education

High school diploma or equivalent

Job description

A leading therapy provider in New York is seeking a Patient Care Coordinator to be the first point of contact for patients. The role emphasizes exceptional customer service and efficient administrative support, including scheduling appointments and managing registrations. Candidates should have a high school diploma and experience in a related administrative role. This position offers a pay rate of $18–$21 per hour, alongside bonuses and sick time, emphasizing teamwork and a positive work environment.