Senior Practice Assistant - Cardiac Surgery (Hybrid)

The General Hospital Corporation; Boston (MA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

The General Hospital Corporation, Mass General Brigham’s Cardiac Surgery team in Massachusetts General Hospital, seeks a Senior Practice Assistant to manage patient scheduling, registration, billing, and complex administrative tasks in a hybrid setting. You will support surgeons, clinicians, and staff to ensure smooth operations and a patient-centered experience.

Join a collaborative team focused on delivering exceptional cardiovascular care, with opportunities to mentor junior staff and lead

Qualifications

• High school diploma or equivalent required.
• 3-5 years of office experience required.
• Advanced Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint.
• Strong knowledge of office operations, standards, and administrative procedures.
• Excellent written and verbal communication skills, including the ability to compose, edit, and proofread professional correspondence and documents.
• Strong customer service skills with the ability to communicate professionally and compassionately with patients, families, and colleagues.
• Ability to manage non-routine phone inquiries, resolve routine administrative issues, and appropriately elevate complex concerns.
• Strong organizational, multitasking, and time management skills with the ability to manage competing priorities.
• Excellent attention to detail and ability to maintain accurate documentation in a busy healthcare environment.
• Ability to work independently, follow established protocols, and provide guidance and support to fellow administrative team members.

Responsibilities

• Coordinate patient appointments, maintain accurate scheduling records, and support efficient patient check-in and check-out processes.
• Manage incoming calls, respond to patient inquiries, and appropriately handle routine and complex administrative requests.
• Process patient billing forms, maintain accurate documentation, and scan records into electronic medical records.
• Serve as a Super User for scheduling, registration, and billing systems, providing assistance and training to colleagues.
• Perform complex administrative functions, including surgical scheduling, provider schedule changes, and appointment blocking, as needed.
• Provide functional guidance to Office and Practice Assistants and, in partnership with the Supervisor, help oversee daily practice activities.
• Manage patient communications related to prior authorizations, provider questions, prescription refills, and test results, ensuring appropriate follow-up and escalation.
• Collect co-payments when required and support patient registration and billing processes.
• Support daily office operations, including preparing correspondence, maintaining records, managing documentation, and ensuring efficient administrative workflows.
• Collaborate with cardiac surgeons, clinical teams, and administrative colleagues to support efficient practice operations and a positive patient experience.

Skills

Office experience

MS Office

Communication skills

Organizational skills

Education

High school diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

The General Hospital Corporation, Mass General Brigham’s Cardiac Surgery team in Massachusetts General Hospital, seeks a Senior Practice Assistant to manage patient scheduling, registration, billing, and complex administrative tasks in a hybrid setting. You will support surgeons, clinicians, and staff to ensure smooth operations and a patient-centered experience.

Join a collaborative team focused on delivering exceptional cardiovascular care, with opportunities to mentor junior staff and lead