Senior Practice Assistant, Cardiac Surgery

Mass General Brigham; Boston (MA); Hybrid; USD 27,000 - 38,000; Full time

Benefits offered by this job

Comprehensive benefits

403(b) retirement plan

Tuition reimbursement

MBTA pass and employee perks

Job summary

Mass General Brigham is seeking a Senior Practice Assistant for the Cardiac Surgery team at Massachusetts General Hospital. This senior administrative role supports patient scheduling, registration, billing, and complex operations with minimal supervision.

The position is hybrid (4 onsite days, 1 remote day) and involves coordinating with surgeons, clinical teams, and staff to ensure a smooth patient experience.

Qualifications

• High school diploma or equivalent required.
• 3-5 years of office experience required.
• Advanced Microsoft Office skills (Outlook, Word, Excel, PowerPoint).
• Strong communication and customer service skills with patients and colleagues.
• Ability to manage non-routine inquiries and escalate complex concerns.
• Excellent organizational and multitasking abilities.

Responsibilities

• Coordinate patient appointments and scheduling records.
• Handle patient inquiries and routine/complex requests.
• Process patient billing forms and scan records into EMR.
• Serve as Super User for scheduling, registration and billing systems.
• Perform complex administrative functions including surgical scheduling and provider changes.
• Provide guidance to Office and Practice Assistants and assist supervisory leadership.
• Manage prior authorizations, provider questions, prescriptions, and test results with follow-up.
• Collect co-payments and support registration and billing processes.
• Support daily office operations and maintain documentation and workflows.
• Collaborate with surgeons and clinical teams to ensure efficient operations.

Skills

Scheduling and registration

Billing processes

Microsoft Office

Communication

Customer service

Team guidance

Education

High school diploma or equivalent

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint)

EMR / Electronic Medical Records

Scheduling systems

Job description

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

MGH Cardiac Surgery | Hybrid (4 Days Onsite/1 Day Remote) | Monday-Friday, 8:30 AM-5:00 PM Take the next step in your healthcare career while making a meaningful difference in cardiac surgery and the patient experience!

We are seeking an experienced, organized, and patient-focused Senior Practice Assistant to join the Cardiac Surgery team at Massachusetts General Hospital. In this advanced administrative role, you'll help ensure smooth and efficient practice operations while supporting patients, surgeons, and clinical staff in a specialized cardiac surgical setting. Working with minimal supervision, you'll bring your expertise in patient scheduling, registration, billing, and complex administrative functions while serving as a knowledgeable resource for fellow Practice Assistants. This is an exciting opportunity to expand your leadership skills, develop specialized expertise in cardiac surgery, and contribute to a collaborative team dedicated to delivering exceptional patient care.

What You’ll Do

• Coordinate patient appointments, maintain accurate scheduling records, and support efficient patient check‑in and check‑out processes.
• Manage incoming calls, respond to patient inquiries, and appropriately handle routine and complex administrative requests.
• Process patient billing forms, maintain accurate documentation, and scan records into electronic medical records.
• Serve as a Super User for scheduling, registration, and billing systems, providing assistance and training to colleagues.
• Perform complex administrative functions, including surgical scheduling, provider schedule changes, and appointment blocking, as needed.
• Provide functional guidance to Office and Practice Assistants and, in partnership with the Supervisor, help oversee daily practice activities.
• Manage patient communications related to prior authorizations, provider questions, prescription refills, and test results, ensuring appropriate follow‑up and escalation.
• Collect co‑payments when required and support patient registration and billing processes.
• Support daily office operations, including preparing correspondence, maintaining records, managing documentation, and ensuring efficient administrative workflows.
• Collaborate with cardiac surgeons, clinical teams, and administrative colleagues to support efficient practice operations and a positive patient experience.

Qualifications

• High school diploma or equivalent required.
• 3-5 years of office experience required.
• Advanced Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint.
• Strong knowledge of office operations, standards, and administrative procedures.
• Excellent written and verbal communication skills, including the ability to compose, edit, and proofread professional correspondence and documents.
• Strong customer service skills with the ability to communicate professionally and compassionately with patients, families, and colleagues.
• Ability to manage non‑routine phone inquiries, resolve routine administrative issues, and appropriately escalte complex concerns.
• Strong organizational, multitasking, and time‑management skills with the ability to manage competing priorities.
• Excellent attention to detail and ability to maintain accurate documentation in a busy healthcare environment.
• Ability to work independently, follow established protocols, and provide guidance and support to fellow administrative team members.

Additional Job Details (if applicable)

Why Join Our Team?

• Comprehensive benefits, including medical, dental, and vision coverage.
• 403(b) retirement plan.
• Tuition reimbursement.
• Discounted MBTA pass and additional employee perks.
• Opportunity to grow your career in a senior administrative role within Cardiac Surgery at Massachusetts General Hospital.
• Develop specialized expertise in cardiac surgical practice operations, complex scheduling, patient access, registration, and billing.
• Build leadership and mentoring skills by providing guidance and support to fellow administrative team members.
• Collaborate with cardiac surgeons, advanced practice providers, and multidisciplinary teams dedicated to delivering exceptional cardiovascular and surgical care.
• Gain valuable experience supporting specialized cardiac surgical services while contributing to operational improvements and efficient patient coordination.
• You’ll play an important role in supporting efficient cardiac surgery practice operations while helping patients and families feel informed, welcomed, and supported throughout their care.
• Join a collaborative team where your expertise, leadership, and commitment to exceptional patient service make a meaningful impact every day!

Work Location and Hours

• Remote Type: Hybrid Work
• Location: 100 Blossom Street
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift: Day (United States of America)
• Pay Range: $19.37 - $27.71/Hourly
• Grade: 4

EEO Statement

EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.