Senior Cardiac Surgery Practice Assistant — Hybrid

Mass General Brigham; Boston (MA); Hybrid; USD 27.000 - 38.000; Vollzeit

Benefits dieser Stelle

Comprehensive benefits

403(b) retirement plan

Tuition reimbursement

MBTA pass and employee perks

Zusammenfassung

Mass General Brigham is seeking a Senior Practice Assistant for the Cardiac Surgery team at Massachusetts General Hospital. This senior administrative role supports patient scheduling, registration, billing, and complex operations with minimal supervision.

The position is hybrid (4 onsite days, 1 remote day) and involves coordinating with surgeons, clinical teams, and staff to ensure a smooth patient experience.

Qualifikationen

• High school diploma or equivalent required.
• 3-5 years of office experience required.
• Advanced Microsoft Office skills (Outlook, Word, Excel, PowerPoint).
• Strong communication and customer service skills with patients and colleagues.
• Ability to manage non-routine inquiries and escalate complex concerns.
• Excellent organizational and multitasking abilities.

Aufgaben

• Coordinate patient appointments and scheduling records.
• Handle patient inquiries and routine/complex requests.
• Process patient billing forms and scan records into EMR.
• Serve as Super User for scheduling, registration and billing systems.
• Perform complex administrative functions including surgical scheduling and provider changes.
• Provide guidance to Office and Practice Assistants and assist supervisory leadership.
• Manage prior authorizations, provider questions, prescriptions, and test results with follow-up.
• Collect co-payments and support registration and billing processes.
• Support daily office operations and maintain documentation and workflows.
• Collaborate with surgeons and clinical teams to ensure efficient operations.

Kenntnisse

Scheduling and registration

Billing processes

Microsoft Office

Communication

Customer service

Team guidance

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint)

EMR / Electronic Medical Records

Scheduling systems

Jobbeschreibung

Mass General Brigham is seeking a Senior Practice Assistant for the Cardiac Surgery team at Massachusetts General Hospital. This senior administrative role supports patient scheduling, registration, billing, and complex operations with minimal supervision.

The position is hybrid (4 onsite days, 1 remote day) and involves coordinating with surgeons, clinical teams, and staff to ensure a smooth patient experience.