Senior Practice Assistant, Cardiac Surgery

The General Hospital Corporation; Boston (MA); Hybrid; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision coverage

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Zusammenfassung

The General Hospital Corporation, Mass General Brigham’s Cardiac Surgery team in Massachusetts General Hospital, seeks a Senior Practice Assistant to manage patient scheduling, registration, billing, and complex administrative tasks in a hybrid setting. You will support surgeons, clinicians, and staff to ensure smooth operations and a patient-centered experience.

Join a collaborative team focused on delivering exceptional cardiovascular care, with opportunities to mentor junior staff and lead

Qualifikationen

• High school diploma or equivalent required.
• 3-5 years of office experience required.
• Advanced Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint.
• Strong knowledge of office operations, standards, and administrative procedures.
• Excellent written and verbal communication skills, including the ability to compose, edit, and proofread professional correspondence and documents.
• Strong customer service skills with the ability to communicate professionally and compassionately with patients, families, and colleagues.
• Ability to manage non-routine phone inquiries, resolve routine administrative issues, and appropriately elevate complex concerns.
• Strong organizational, multitasking, and time management skills with the ability to manage competing priorities.
• Excellent attention to detail and ability to maintain accurate documentation in a busy healthcare environment.
• Ability to work independently, follow established protocols, and provide guidance and support to fellow administrative team members.

Aufgaben

• Coordinate patient appointments, maintain accurate scheduling records, and support efficient patient check-in and check-out processes.
• Manage incoming calls, respond to patient inquiries, and appropriately handle routine and complex administrative requests.
• Process patient billing forms, maintain accurate documentation, and scan records into electronic medical records.
• Serve as a Super User for scheduling, registration, and billing systems, providing assistance and training to colleagues.
• Perform complex administrative functions, including surgical scheduling, provider schedule changes, and appointment blocking, as needed.
• Provide functional guidance to Office and Practice Assistants and, in partnership with the Supervisor, help oversee daily practice activities.
• Manage patient communications related to prior authorizations, provider questions, prescription refills, and test results, ensuring appropriate follow-up and escalation.
• Collect co-payments when required and support patient registration and billing processes.
• Support daily office operations, including preparing correspondence, maintaining records, managing documentation, and ensuring efficient administrative workflows.
• Collaborate with cardiac surgeons, clinical teams, and administrative colleagues to support efficient practice operations and a positive patient experience.

Kenntnisse

Office experience

MS Office

Communication skills

Organizational skills

Ausbildung

High school diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Jobbeschreibung

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

MGH Cardiac Surgery | Hybrid (4 Days Onsite/1 Day Remote) | Monday-Friday, 8:30 AM-5:00 PM

Take the next step in your healthcare career while making a meaningful difference in cardiac surgery and the patient experience!

We are seeking an experienced, organized, and patient-focused Senior Practice Assistant to join the Cardiac Surgery team at Massachusetts General Hospital. In this advanced administrative role, you'll help ensure smooth and efficient practice operations while supporting patients, surgeons, and clinical staff in a specialized cardiac surgical setting.

Working with minimal supervision, you'll bring your expertise in patient scheduling, registration, billing, and complex administrative functions while serving as a knowledgeable resource for fellow Practice Assistants. This is an exciting opportunity to expand your leadership skills, develop specialized expertise in cardiac surgery, and contribute to a collaborative team dedicated to delivering exceptional patient care.

What You'll Do

• Coordinate patient appointments, maintain accurate scheduling records, and support efficient patient check-in and check-out processes.
• Manage incoming calls, respond to patient inquiries, and appropriately handle routine and complex administrative requests.
• Process patient billing forms, maintain accurate documentation, and scan records into electronic medical records.
• Serve as a Super User for scheduling, registration, and billing systems, providing assistance and training to colleagues.
• Perform complex administrative functions, including surgical scheduling, provider schedule changes, and appointment blocking, as needed.
• Provide functional guidance to Office and Practice Assistants and, in partnership with the Supervisor, help oversee daily practice activities.
• Manage patient communications related to prior authorizations, provider questions, prescription refills, and test results, ensuring appropriate follow-up and escalation.
• Collect co-payments when required and support patient registration and billing processes.
• Support daily office operations, including preparing correspondence, maintaining records, managing documentation, and ensuring efficient administrative workflows.
• Collaborate with cardiac surgeons, clinical teams, and administrative colleagues to support efficient practice operations and a positive patient experience.

Qualifications

• High school diploma or equivalent required.
• 3-5 years of office experience required.
• Advanced Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint.
• Strong knowledge of office operations, standards, and administrative procedures.
• Excellent written and verbal communication skills, including the ability to compose, edit, and proofread professional correspondence and documents.
• Strong customer service skills with the ability to communicate professionally and compassionately with patients, families, and colleagues.
• Ability to manage non-routine phone inquiries, resolve routine administrative issues, and appropriately elevate complex concerns.
• Strong organizational, multitasking, and time management skills with the ability to manage competing priorities.
• Excellent attention to detail and ability to maintain accurate documentation in a busy healthcare environment.
• Ability to work independently, follow established protocols, and provide guidance and support to fellow administrative team members.

Additional Job Details (if applicable)

Why Join Our Team?

• Comprehensive benefits, including medical, dental, and vision coverage.
• 403(b) retirement plan.
• Tuition reimbursement.
• Discounted MBTA pass and additional employee perks.
• Opportunity to grow your career in a senior administrative role within Cardiac Surgery at Massachusetts General Hospital.
• Develop specialized expertise in cardiac surgical practice operations, complex scheduling, patient access, registration, and billing.
• Build leadership and mentoring skills by providing guidance and support to fellow administrative team members.
• Collaborate with cardiac surgeons, advanced practice providers, and multidisciplinary teams dedicated to delivering exceptional cardiovascular and surgical care.
• Gain valuable experience supporting specialized cardiac surgical services while contributing to operational improvements and efficient patient coordination.

You'll play an important role in supporting efficient cardiac surgery practice operations while helping patients