Senior Practice Assistant — Bridge Clinic (Onsite)

Mass General Brigham; Boston (MA); On-site; USD 27,000 - 38,000; Full time

Job summary

The Brigham and Women's Hospital Bridge Clinic, part of Mass General Brigham, is seeking a Senior Practice Assistant to serve as a welcoming, high-energy presence. This on-site role supports urgent care for patients with substance use disorders, coordinating front desk tasks and patient flow.

You will manage the phone system, schedule in Epic, handle messages, and assist clinical staff. A high school diploma, 3–5 years office experience and advanced Microsoft Office skills are required; strong

Qualifications

• High school diploma or equivalent (required).
• 3–5 years of office experience (required).
• Advanced Microsoft Office skills (Outlook, Word, Excel, PowerPoint).
• Clear, effective written and verbal communication.
• Strong organization and time management, with the ability to follow established protocols and work within systems.

Responsibilities

• Manage the phone system, handle non-routine calls, and resolve routine issues
• Draft, edit, and proofread emails, memos, and letters; take complete, accurate messages
• Support daily office operations, including filing, copying, scanning, printing, and faxing
• Juggle multiple priorities and manage time for yourself and others

Skills

Customer service

Communication skills

Time management

Independence

Calm under pressure

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The Brigham and Women's Hospital Bridge Clinic, part of Mass General Brigham, is seeking a Senior Practice Assistant to serve as a welcoming, high-energy presence. This on-site role supports urgent care for patients with substance use disorders, coordinating front desk tasks and patient flow.

You will manage the phone system, schedule in Epic, handle messages, and assist clinical staff. A high school diploma, 3–5 years office experience and advanced Microsoft Office skills are required; strong