Bridge Clinic Concierge & Front Desk Lead

Brigham and Women's Hospital; Boston (MA); On-site; USD 27,000 - 38,000; Full time

Job summary

Brigham and Women's Hospital is seeking a Senior Practice Assistant for the Bridge Clinic on-site in Boston, MA. This role supports a transitional urgent care clinic for patients with substance use disorders, working with a multidisciplinary team to ensure smooth patient flow and care coordination.

You will handle front-desk duties, coordinate scheduling in Epic, and assist clinical staff with administrative tasks in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 3–5 years of office experience required.
• Advanced Microsoft Office skills (Outlook, Word, Excel, PowerPoint) expected.

Responsibilities

• Manage the phone system, handle non-routine calls, and resolve routine issues.
• Draft, edit, and proofread emails, memos, and letters; take complete, accurate messages.
• Support daily office operations, including filing, copying, scanning, printing, and faxing.
• Juggle multiple priorities and manage time for yourself and others.

Skills

Customer service

Communication skills

Office administration

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Brigham and Women's Hospital is seeking a Senior Practice Assistant for the Bridge Clinic on-site in Boston, MA. This role supports a transitional urgent care clinic for patients with substance use disorders, working with a multidisciplinary team to ensure smooth patient flow and care coordination.

You will handle front-desk duties, coordinate scheduling in Epic, and assist clinical staff with administrative tasks in a fast-paced environment.