Bridge Clinic Care Navigator – Senior Practice Assistant

Brigham and Women's Hospital; Boston (MA); Vor Ort; USD 27.000 - 38.000; Vollzeit

Zusammenfassung

Brigham and Women’s Hospital in Boston, MA is seeking a Senior Practice Assistant for the Bridge Clinic within the Substance Use & Addiction Services. This on-site role supports patients and clinical teams in a fast-paced, mission-driven environment.

You will triage calls, schedule in Epic, follow up with patients, handle documents and data entry, and back up PSC coverage across SUD teams while upholding Joint Commission, OSHA, and HIPAA guidelines.

Qualifikationen

• High school diploma or equivalent required.
• 3–5 years of office experience preferred.
• Advanced Microsoft Office skills (Outlook, Word, Excel, PowerPoint).
• Clear written and verbal communication; strong organization.

Aufgaben

• Manage the phone system, handle non-routine calls, and resolve routine issues.
• Draft, edit, and proofread emails, memos, and letters; take complete messages.
• Support daily office operations: filing, copying, scanning, printing, faxing.
• Juggle multiple priorities and manage time for self and others.

Kenntnisse

Customer service

Communication skills

Time management

Independent work

Staff collaboration

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office

Outlook

Word/Excel/PowerPoint

Jobbeschreibung

Brigham and Women’s Hospital in Boston, MA is seeking a Senior Practice Assistant for the Bridge Clinic within the Substance Use & Addiction Services. This on-site role supports patients and clinical teams in a fast-paced, mission-driven environment.

You will triage calls, schedule in Epic, follow up with patients, handle documents and data entry, and back up PSC coverage across SUD teams while upholding Joint Commission, OSHA, and HIPAA guidelines.