Senior PowerEdge XE Support Engineer

Dell Technologies Inc.; Austin (TX); On-site; USD 74,000 - 96,000; Full time

Job summary

Dell Technologies in Round Rock, TX seeks a Senior Technical Support Engineer for the PowerEdge XE portfolio to own complex customer issues from web, phone, chat or email and coordinate with Engineering and other teams for timely, effective solutions.

You will document progress, keep customers informed about status, and drive quality closures while contributing to process improvements in a fast-paced, customer-centric environment.

Qualifications

• 3-5+ years of technical support experience.

Responsibilities

• Take ownership of technically sophisticated customer-reported issues from web, phone, chat and email and work closely with the customer until complete resolution
• Document relevant information and ensure the customer is communicated with in a timely manner regarding the overall progress of their issue
• Resolve customer issues, working closely with the Engineering, SE and other multi-functional teams
• Provide qualified information to Engineering so they can improve product quality and reliability
• Make sure customers are treated with the highest degree of respect and drive operational excellence through quality closures

Skills

PowerEdge servers

PowerEdge XE

Linux (RHEL/Ubuntu)

Troubleshooting

Customer facing

Cross-functional collaboration

Education

Bachelor's degree

Tools

Dell diagnostics utilities

Job description

Dell Technologies in Round Rock, TX seeks a Senior Technical Support Engineer for the PowerEdge XE portfolio to own complex customer issues from web, phone, chat or email and coordinate with Engineering and other teams for timely, effective solutions.

You will document progress, keep customers informed about status, and drive quality closures while contributing to process improvements in a fast-paced, customer-centric environment.