Senior Technical Support Engineer - PowerEdge XE

Dell GmbH

Oklahoma

On-site

USD 66,000 - 86,000

Full time

4 days ago

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Job summary

Dell Technologies in Oklahoma City, OK is hiring a Senior Technical Support Engineer to support PowerEdge XE servers. You will diagnose complex issues, coordinate with engineering and cross-functional teams, and ensure timely, high-quality resolutions for customers.

Ideal candidates bring 3-5+ years of technical support, strong Dell PowerEdge knowledge, and Linux experience. This on-site role offers growth within a global technology leader and a customer-first service culture.

Qualifications

3-5+ years of technical support experience.
Strong knowledge of Dell PowerEdge servers.
Comfortable working in Linux environments (RHEL and Ubuntu).

Responsibilities

Take ownership of technically sophisticated customer-reported issues from web, phone, chat and email and work closely with the customer until complete resolution.
Document relevant information and ensure the customer is communicated with in a timely manner regarding the overall progress of their issue.
Resolve customer issues, working closely with the Engineering, SE and other multi-functional teams.
Provide qualified information to Engineering so they can improve product quality and reliability.
Make sure customers are treated with the highest degree of respect and drive operational excellence through quality closures.