Senior Technical Support Engineer, PowerEdge XE (Round Rock)

Dell GmbH; Town of Texas (WI); On-site; USD 74,000 - 96,000; Full time

Job summary

Dell Technologies in Round Rock, TX seeks a Senior Technical Support Engineer to resolve complex issues within the PowerEdge XE portfolio, engaging customers and collaborating with engineering and support teams to drive timely, high-quality resolutions.

Applicants should have 3–5+ years in technical support, strong Linux (RHEL/Ubuntu) skills, and experience with Dell diagnostics utilities; a Bachelor's degree is desirable.

Qualifications

• Strong knowledge of Dell PowerEdge servers and the PowerEdge XE series.
• Linux experience (RHEL and Ubuntu) and in-depth troubleshooting.
• Customer-facing experience in high-pressure environments.
• 3–5+ years of technical support experience.

Responsibilities

• Take ownership of technically sophisticated customer-reported issues from web, phone, chat and email and work closely with the customer until complete resolution
• Document relevant information and ensure the customer is communicated with in a timely manner regarding the overall progress of their issue
• Resolve customer issues, working closely with the Engineering, SE and other multi-functional teams
• Provide qualified information to Engineering so they can improve product quality and reliability
• Make sure customers are treated with the highest degree of respect and drive operational excellence through quality closures

Skills

PowerEdge servers

PowerEdge XE servers

Linux (RHEL/Ubuntu)

Troubleshooting

Customer-facing

Education

Bachelor's degree

Tools

Dell diagnostics utilities

Job description

Dell Technologies in Round Rock, TX seeks a Senior Technical Support Engineer to resolve complex issues within the PowerEdge XE portfolio, engaging customers and collaborating with engineering and support teams to drive timely, high-quality resolutions.

Applicants should have 3–5+ years in technical support, strong Linux (RHEL/Ubuntu) skills, and experience with Dell diagnostics utilities; a Bachelor's degree is desirable.