Senior PowerEdge XE Support Engineer

Dell GmbH; Utah; On-site; USD 66,000 - 86,000; Full time

Job summary

Dell Technologies in Draper, UT is seeking a Senior Technical Support Engineer to support PowerEdge XE servers. You will diagnose and resolve complex issues, coordinate with Engineering and SE teams, and communicate progress to customers in a fast-paced environment.

The role emphasizes ownership, collaboration, and delivering high-quality support services in a Solutions Support as a Service setup.

Qualifications

• Experience in resolving complex technical issues.
• PowerEdge servers and Linux knowledge required.
• Ability to communicate with customers under pressure.
• Familiar with diagnostic utilities and their application.

Responsibilities

• Take ownership of complex customer issues via web, phone, chat and email until resolution.
• Document updates and keep the customer informed on progress.
• Resolve issues with Engineering, SE and other teams to restore service.
• Provide data to Engineering to improve product quality and reliability.
• Treat customers with respect and ensure quality-driven closures.

Skills

PowerEdge servers

Linux (RHEL/Ubuntu)

Troubleshooting

Diagnostics tools

Customer facing

3-5 yrs exp

Education

Bachelor's degree

Job description

Dell Technologies in Draper, UT is seeking a Senior Technical Support Engineer to support PowerEdge XE servers. You will diagnose and resolve complex issues, coordinate with Engineering and SE teams, and communicate progress to customers in a fast-paced environment.

The role emphasizes ownership, collaboration, and delivering high-quality support services in a Solutions Support as a Service setup.