Senior Portfolio Servicing Quality Assurance Lead

San Francisco Federal Credit Union; San Francisco (CA); Hybrid; USD 59,000 - 69,000; Full time

Benefits offered by this job

Health insurance

Paid time off (PTO)

401(k) Plan

Profit sharing

Tuition reimbursement

Job summary

San Francisco Federal Credit Union in San Francisco, CA, seeks a Senior Portfolio Servicing Quality Control Specialist at the Golden Gate Branch. You will support loan servicing operations across real estate, consumer, and commercial portfolios, ensuring accuracy, quality, and regulatory compliance while delivering exceptional member service.

This non-exempt role offers overtime, a focus on risk management, and opportunities to improve processes, with a team-driven, member-centric environment

Qualifications

• 4+ years of mortgage, consumer, or commercial loan servicing experience.
• 2+ years of quality control, quality assurance, audit, compliance, risk, or operational review in financial services.
• Strong attention to detail and organizational skills.
• Ability to follow defined processes and meet deadlines.
• Basic proficiency with Microsoft Office / Google Workspace and HRIS systems.
• Ability to work scheduled hours, including overtime as needed.

Responsibilities

• Perform daily loan servicing operations across real estate, consumer, and commercial portfolios.
• Conduct quality control reviews of loan boarding, booking, and servicing activities.
• Maintain accurate loan records and servicing documentation per policy and regulatory requirements.
• Develop servicing procedures, job aids, and workflows to standardize practices.
• Identify quality trends and operational risks, documenting issues and recommending corrective actions.
• Support internal audits, regulatory examinations, and risk management activities.

Skills

Attention to detail

Time management

Written and verbal communication

Team collaboration

Problem solving

Reliability and accountability

Ability to follow processes

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Workspace

HRIS systems

Job description

San Francisco Federal Credit Union in San Francisco, CA, seeks a Senior Portfolio Servicing Quality Control Specialist at the Golden Gate Branch. You will support loan servicing operations across real estate, consumer, and commercial portfolios, ensuring accuracy, quality, and regulatory compliance while delivering exceptional member service.

This non-exempt role offers overtime, a focus on risk management, and opportunities to improve processes, with a team-driven, member-centric environment