Senior Hybrid Loan Servicing Specialist

Golden 1 Credit Union; Manlove (CA); Hybrid; USD 39,000 - 41,000; Full time

Job summary

Golden 1 Credit Union is seeking a Sr Consumer Loan Serviceing Specialist in California to manage complex loan servicing tasks and credit bureau activities. You will supervise and coordinate responses across queues, ensuring accuracy and timely processing.

The role emphasizes compliance with banking regulations, leadership support for the team, and ongoing process improvements to enhance service to members and partners.

Qualifications

• HS Diploma or GED required or equivalent work experience.
• Associate’s Degree preferred.
• 4+ years at a financial institution performing customer service and loan servicing required.

Responsibilities

• Oversee and process complex requests in Consumer Loan Servicing queues, email inboxes, and faxes.
• Audit and perform first-line quality control on loan products and changes.
• Oversee specialty processes such as DMV processing, title perfection, lien transfers, and HELOC servicing.
• Handle escalations with members, dealers, financial institutions, vendors, and DMV to resolve issues.

Skills

Customer service

Loan servicing

Education

HS diploma/GED

Associate’s degree

Job description

Golden 1 Credit Union is seeking a Sr Consumer Loan Serviceing Specialist in California to manage complex loan servicing tasks and credit bureau activities. You will supervise and coordinate responses across queues, ensuring accuracy and timely processing.

The role emphasizes compliance with banking regulations, leadership support for the team, and ongoing process improvements to enhance service to members and partners.