Senior PMO Leader — Cross-Functional Transformation (Hybrid)

Citizens Bank; Johnston (RI); Hybrid; USD 123,000 - 159,000; Full time

Job summary

Citizens Bank seeks an experienced Senior Project Manager to lead the NEXT PMO, partnering with the Head of NEXT PMO to operationalize the PMO framework and mature governance. You will bring clarity to complex programs, drive accountability across teams, and equip senior leaders with insights for informed decisions and momentum.

This role suits an experienced leader who navigates ambiguity, influences across boundaries and translates complex activity into actionable direction.

Qualifications

• Experience leading complex cross-functional initiatives.
• Experience establishing PMO governance, roadmaps and executive reporting.
• Ability to turn ambiguity into structured decisions and actions.
• Strong influence without direct authority across multiple teams.
• Experience owning complex integrated program roadmaps with risks and dependencies.
• PowerPoint and Excel skills; familiarity with SharePoint and PM tools.

Responsibilities

• Help lead and evolve the NEXT PMO, strengthening framework, operating model, governance and tools.
• Own the integrated NEXT roadmap and cross-workstream execution with visibility into milestones.
• Drive accountability and momentum, identify gaps and escalate barriers as needed.
• Lead PMO governance, checkpoints, and standardized practices aligned with Citizens CTO.
• Guide cross-functional discussions toward decisions, ownership, and timely action.
• Develop program scorecards, dashboards, executive narratives and recommendations.
• Anticipate risks and dependencies, driving resolution beyond immediate deliverables.
• Influence across workstreams without direct authority while balancing priorities.
• Continuously improve PMO operations to strengthen governance and transparency.
• Use Jira, MS Project, SharePoint and Excel to manage integrated plans and health.

Skills

PMO governance

Roadmaps management

Cross-functional leadership

Stakeholder management

Executive communication

Ambiguity handling

Influence without authority

PowerPoint

Excel

Jira

SharePoint

Tools

Jira

Microsoft Project

SharePoint

Excel

Job description

Citizens Bank seeks an experienced Senior Project Manager to lead the NEXT PMO, partnering with the Head of NEXT PMO to operationalize the PMO framework and mature governance. You will bring clarity to complex programs, drive accountability across teams, and equip senior leaders with insights for informed decisions and momentum.

This role suits an experienced leader who navigates ambiguity, influences across boundaries and translates complex activity into actionable direction.