Project Manager

Citizens Financial; Johnston (RI); On-site; USD 92,000 - 127,000; Full time

Job summary

Citizens Financial is seeking a skilled PMO professional to partner with the Head of NEXT PMO, operationalize the PMO framework, and lead governance and executive reporting. The role focuses on integrated roadmaps, cross-stream coordination, and continuous improvement to sustain governance discipline.

Strong tools proficiency and executive communication are essential. You will produce executive-ready materials, dashboards, and status updates while managing risks, milestones, and dependencies

Qualifications

• Progressive project or program management experience, supporting retail banking, branch operations, technology, workforce, or large-scale operating model transformation preferred.
• Demonstrated experience standing up governance frameworks, operating cadences, and executive reporting rhythms for senior leadership audiences.
• Ability to influence without direct authority, drive accountability across cross-functional teams, and elevate risks or decisions in a constructive, solutions-oriented manner.
• Build and manage integrated program roadmaps, dependencies, risks, milestones across multiple workstreams.
• Strong proficiency in PowerPoint, Excel, SharePoint, Jira, and Microsoft Project.
• Excellent written and verbal communication skills, with the ability to translate complex program content into clear, concise executive narratives.

Responsibilities

• Partner directly with the Head of NEXT PMO to build, operationalize, and continuously evolve the NEXT PMO framework, operating model, and supporting infrastructure.
• Establish and maintain program governance, including tollgates, checkpoints, RACI structures, decision rights, and standardized PMO templates aligned to Citizens Transformation Office practices.
• Facilitate PMO operating routines by preparing agendas, coordinating materials, documenting decisions, tracking follow-ups, and ensuring action items are closed with appropriate ownership and timing.
• Prepare executive-ready materials and reporting, including quarterly updates, program scorecards, executive narratives, and status dashboards for senior leadership audiences.
• Manage the integrated NEXT roadmap, BLR follow-up actions, risks, issues, dependencies, milestones, owners, ETAs, and critical path activities across workstreams to ensure visibility, accountability, and timely execution against program objectives.
• Support stakeholder engagement across NEXT workstreams and functional partners by ensuring decisions, dependencies, risks, and follow-ups are clearly documented, communicated, and escalated as needed.
• Champion continuous improvement of the PMO framework, cadence structures, and reporting rhythm to sustain oversight discipline and mature program governance over time.
• Utilize project and portfolio management tools (e.g., Jira, Microsoft Project, SharePoint, Excel or similar platforms) to manage integrated plans, track delivery progress, monitor dependencies, and provide leadership visibility into program health and execution risks.

Skills

Project management

Cross-functional collaboration

Executive reporting

Influence without authority

Communication skills

Tools

Jira

Microsoft Project

PowerPoint

Excel

SharePoint

Job description

This role will support the Head of NEXT PMO in operationalizing the PMO framework, maintaining governance discipline, enabling cross-workstream integration, and preparing executive-level reporting.

Key Responsibilities

• Partner directly with the Head of NEXT PMO to build, operationalize, and continuously evolve the NEXT PMO framework, operating model, and supporting infrastructure.
• Establish and maintain program governance, including tollgates, checkpoints, RACI structures, decision rights, and standardized PMO templates aligned to Citizens Transformation Office practices.
• Facilitate PMO operating routines by preparing agendas, coordinating materials, documenting decisions, tracking follow-ups, and ensuring action items are closed with appropriate ownership and timing.
• Prepare executive-ready materials and reporting, including quarterly updates, program scorecards, executive narratives, and status dashboards for senior leadership audiences.
• Manage the integrated NEXT roadmap, BLR follow-up actions, risks, issues, dependencies, milestones, owners, ETAs, and critical path activities across workstreams to ensure visibility, accountability, and timely execution against program objectives.
• Support stakeholder engagement across NEXT workstreams and functional partners by ensuring decisions, dependencies, risks, and follow-ups are clearly documented, communicated, and escalated as needed.
• Champion continuous improvement of the PMO framework, cadence structures, and reporting rhythm to sustain oversight discipline and mature program governance over time.
• Utilize project and portfolio management tools (e.g., Jira, Microsoft Project, SharePoint, Excel or similar platforms) to manage integrated plans, track delivery progress, monitor dependencies, and provide leadership visibility into program health and execution risks.

Qualifications

• Progressive project or program management experience, supporting retail banking, branch operations, technology, workforce, or large-scale operating model transformation preferred.
• Demonstrated experience standing up governance frameworks, operating cadences, and executive reporting rhythms for senior leadership audiences.
• Ability to influence without direct authority, drive accountability across cross-functional teams, and elevate risks or decisions in a constructive, solutions-oriented manner.
• Proven ability to build and manage integrated program roadmaps, critical path plans, cross-functional dependencies, risks, milestones and delivery commitments across multiple concurrent workstreams and stakeholder groups.
• Strong proficiency in PowerPoint, Excel, SharePoint, and project management tools (e.g., Jira, Microsoft Project), including the development of integrated roadmaps, program schedules, scorecards, RACI matrices, dependency trackers, and executive dashboards.
• Excellent written and verbal communication skills, with the ability to translate complex program content into clear, concise executive narratives.

Pay Transparency

The salary range for this position is $92,000-$127,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to, the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Work Authorization

This role is not eligible for new employer sponsored or current H-1 B visa holders. Applicants, including current OPT, L and other visa holders, must be authorized to work in the U.S. without the need for new employer sponsorship for themselves or their spouses now and in the future.