Senior PM - IVR & Voice Solutions (Remote)

Miratech; Texas; Remote; USD 110.000 - 150.000; Vollzeit

Benefits dieser Stelle

Health insurance

Relocation program

Remote work

Certification programs

Mentorship

Zusammenfassung

Miratech is seeking a Senior Project Manager to lead delivery of speech-enabled IVR and voice solutions. You will own end-to-end delivery, coordinate cross-functional teams, and establish structured governance to meet client expectations and project goals.

You will work with architects, engineers, and product leads in a fast-paced, startup-like environment, driving initiatives, risk management, and stakeholder communication to ensure successful outcomes across engagements.

Qualifikationen

• 7+ years of experience as a Technical Project Manager and Delivery Management or in a similar technical delivery leadership role.
• 2+ years of hands-on experience in engineering or technical delivery roles.
• Proven experience managing medium- to large-scale technical projects involving software development, systems integration, cloud platforms, or enterprise applications.
• Strong understanding of technical architecture, APIs, systems integration, and software development lifecycle concepts.
• Proven ability to manage complex, cross-functional initiatives and distributed teams in client-facing and outsourcing delivery environments.
• Excellent communication, stakeholder management, risk management, and conflict-resolution skills, with the ability to communicate effectively with both business and technical audiences.

Aufgaben

• Act as the primary client-facing lead, managing stakeholder expectations, trust, and communication.
• Own end-to-end delivery across the program, maintaining full visibility into technical and business workstreams.
• Establish and continuously improve delivery processes, governance, planning, tracking, and reporting mechanisms.
• Coordinate cross-functional teams, including architects, engineers, analysts, and vendors, while aligning priorities as business needs evolve.
• Manage project risks, dependencies, issues, escalations, and delivery trade-offs to ensure successful outcomes.
• Partner with Product and Technical Leads on backlog planning, prioritization, and delivery sequencing.
• Collaborate with other Project Managers to ensure delivery continuity, knowledge sharing, and role backup.
• Drive continuous improvement initiatives based on client feedback and lessons learned.

Kenntnisse

Technical Project Management

Delivery Leadership

Communication skills

Stakeholder management

Cross-functional coordination

Tools

APIs

Systems integration

Software development lifecycle

Jobbeschreibung

Miratech is seeking a Senior Project Manager to lead delivery of speech-enabled IVR and voice solutions. You will own end-to-end delivery, coordinate cross-functional teams, and establish structured governance to meet client expectations and project goals.

You will work with architects, engineers, and product leads in a fast-paced, startup-like environment, driving initiatives, risk management, and stakeholder communication to ensure successful outcomes across engagements.