Senior PM - Data & AI GTM: Scale AI Solutions

Amazon; Austin (TX); Presencial; USD 116.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) matching

Paid time off

Parental leave

Workplace accommodations

Descripción de la vacante

Amazon's AWS data and AI team in Austin seeks a Senior Program Manager to own intake, triage, and routing of customer Data & AI engagement requests across builder teams, and to turn engagements into reusable assets for broader adoption.

You will define SLAs, automate workflows, coordinate across geographies, and package deliverables into off-the-shelf architectures, playbooks, and patterns to accelerate customer production deployments.

Formación

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.

Responsabilidades

• Own intake, triage, and routing of customer Data & AI engagement requests across multiple builder teams.
• Define and enforce SLAs for triage, assignment, and delivery across all participating builder teams; report on adherence and elevate blockers.
• Automate coordination workflows that today take days of back-and-forth, reducing cycle time and removing dependency on heroics.
• Work across geographies and organizations to keep the mechanism running smoothly and improving continuously.
• Partner with builder team leaders to maintain balanced workload distribution and clear escalation paths.
• Capture engagement deliverables and package them into reusable architectures, code, and playbooks for production-ready assets.
• Build the distribution mechanism that makes reusable assets discoverable and accessible to field sellers and customers.
• Analyze engagement data to identify trends and inform GTM strategy and investment decisions.

Conocimientos

Program management

Data-driven decision making

Stakeholder communication

Educación

Master's degree or MBA

Herramientas

AI tools knowledge

Descripción del empleo

Amazon's AWS data and AI team in Austin seeks a Senior Program Manager to own intake, triage, and routing of customer Data & AI engagement requests across builder teams, and to turn engagements into reusable assets for broader adoption.

You will define SLAs, automate workflows, coordinate across geographies, and package deliverables into off-the-shelf architectures, playbooks, and patterns to accelerate customer production deployments.