Senior Data & AI GTM Programs Lead

Amazon Web Services (AWS); Seattle (WA); On-site; USD 116,000 - 185,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services, Inc. seeks a Senior Program Manager to own intake, routing, and SLAs for Data & AI engagements across multiple builder teams. You will automate workflows, coordinate globally, and deliver reusable architectures and playbooks for fast production adoption.

You will drive end-to-end delivery, partner with team leads on workload balance, and leverage data insights to guide GTM investments, shaping AWS customer experiences at scale.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Responsibilities

• Own intake, triage, and routing of customer Data & AI engagement requests across multiple builder teams (specialists, professional services, prototyping labs, and partners).
• Define and enforce SLAs for triage, assignment, and delivery across all participating builder teams; report on adherence and elevate blockers.
• Automate coordination workflows that today take days of back-and-forth, reducing cycle time and removing dependency on individual heroics.
• Work across geographies and organizations to keep the mechanism running smoothly and improving continuously.
• Partner with builder team leaders to maintain balanced workload distribution and clear escalation paths.
• Capture engagement deliverables and package them into reusable architectures, code, and playbooks that customers can grab off the shelf to get to production.
• Build the distribution mechanism that makes reusable assets discoverable and accessible to field sellers and customers at the right moment in their journey.
• Analyze engagement data to identify trends in customer needs, builder team capacity, and routing quality; use findings to inform GTM strategy and investment decisions

Skills

Program management

Data-driven decisions

Cross-functional leadership

Stakeholder communication

End-to-end delivery

Education

Master's degree or MBA

Job description

Amazon Web Services, Inc. seeks a Senior Program Manager to own intake, routing, and SLAs for Data & AI engagements across multiple builder teams. You will automate workflows, coordinate globally, and deliver reusable architectures and playbooks for fast production adoption.

You will drive end-to-end delivery, partner with team leads on workload balance, and leverage data insights to guide GTM investments, shaping AWS customer experiences at scale.