Senior PM, Data & AI GTM Enablement

Amazon Web Services (AWS); San Francisco (CA); On-site; USD 127,000 - 185,000; Full time

Job summary

Amazon Web Services, Inc. is seeking a Senior Program Manager to own the mechanisms connecting customers to expert AI builder teams and turning deliverables into reusable assets that accelerate AWS customers.

The role centers on routing complex AI engagements to the right experts, packaging learnings into scalable assets, and enabling a self-service path from AI ideas to production across global geographies.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.

Responsibilities

• Own intake, triage, and routing of customer Data & AI engagement requests across multiple builder teams (specialists, professional services, prototyping labs, and partners).
• Define and enforce SLAs for triage, assignment, and delivery across all participating builder teams; report on adherence and escalated blockers.
• Automate coordination workflows that today take days of back-and-forth, reducing cycle time and removing dependency on individual heroics.
• Work across geographies and organizations to keep the mechanism running smoothly and improving continuously.
• Partner with builder team leaders to maintain balanced workload distribution and clear escalation paths.
• Capture engagement deliverables and package them into reusable architectures, code, and playbooks that customers can grab off the shelf to get to production.
• Build the distribution mechanism that makes reusable assets discoverable and accessible to field sellers and customers at the right moment in their journey.
• Analyze engagement data to identify trends in customer needs, builder team capacity, and routing quality; use findings to inform GTM strategy and investment decisions.

Education

Master's degree or MBA

Job description

Amazon Web Services, Inc. is seeking a Senior Program Manager to own the mechanisms connecting customers to expert AI builder teams and turning deliverables into reusable assets that accelerate AWS customers.

The role centers on routing complex AI engagements to the right experts, packaging learnings into scalable assets, and enabling a self-service path from AI ideas to production across global geographies.