Senior Program Manager, Data & AI GTM - Scale AI Production

Amazon Web Services (AWS); Bellevue (WA); On-site; USD 116,000 - 160,000; Full time

Job summary

Amazon Web Services, Inc. seeks aSenior Program Manager to own intake, triage, and routing of customer Data & AI engagement requests across multiple builder teams. You will define SLAs, automate workflows, and package successful engagements into reusable architectures for production use.

You will also drive cross-geography collaboration, ensure balanced workloads, and analyze data to inform GTM strategy and investments, enabling faster, self-serve customer outcomes at scale.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.

Responsibilities

• Own intake, triage, and routing of customer Data & AI engagement requests across multiple builder teams (specialists, professional services, prototyping labs, and partners).
• Define and enforce SLAs for triage, assignment, and delivery across all participating builder teams; report on adherence and elevate blockers.
• Automate coordination workflows that today take days of back-and-forth, reducing cycle time and removing dependency on individual heroics.
• Work across geographies and organizations to keep the mechanism running smoothly and improving continuously.
• Partner with builder team leaders to maintain balanced workload distribution and clear escalation paths.
• Capture engagement deliverables and package them into reusable architectures, code, and playbooks that customers can grab off the shelf to get to production.
• Build the distribution mechanism that makes reusable assets discoverable and accessible to field sellers and customers at the right moment in their journey.
• Analyze engagement data to identify trends in customer needs, builder team capacity, and routing quality; use findings to inform GTM strategy and investment decisions.

Skills

Program management

Data-driven decisions

Stakeholder communication

Education

Master's degree or MBA

Tools

AI tools

Job description

Amazon Web Services, Inc. seeks aSenior Program Manager to own intake, triage, and routing of customer Data & AI engagement requests across multiple builder teams. You will define SLAs, automate workflows, and package successful engagements into reusable architectures for production use.

You will also drive cross-geography collaboration, ensure balanced workloads, and analyze data to inform GTM strategy and investments, enabling faster, self-serve customer outcomes at scale.