Senior PM, Customer Success - Robotics Deployments

Agility; Pittsburgh (Allegheny County); Presencial; USD 150 000 - 190 000; Tempo integral

Resumo da oferta

Agility in Pittsburgh is seeking a principal program manager for customer success programs around Digit deployments. You own complex customer programs from kickoff through production operations, ensuring smooth site deployments and measurable outcomes.

This is a customer-outcome role at the intersection of robot capability and warehouse workflow, focusing on trust, uptime, and reliable production deployments across facilities.

Qualificações

• Proven track record in managing complex hardware and software deployments.
• Background in robotics, automation, logistics, warehouse tech, or electromechanical systems.
• Ability to own customer communication, risk, scope, milestones, and acceptance testing.
• Comfort leading programs through production-site ambiguity.

Responsabilidades

• Lead complex Customer Acceleration Program deployments end to end.
• Coordinate engineering, quality, operations, commercial, and release teams around customer milestones.
• Define and track KPIs tied to throughput, uptime, acceptance, and deployment outcomes.
• Surface repeated fleet reliability, robot skills, or release readiness issues for resolution.

Conhecimentos

Program management

Hardware deployments

Software deployments

Risk management

Descrição da oferta de emprego

Agility in Pittsburgh is seeking a principal program manager for customer success programs around Digit deployments. You own complex customer programs from kickoff through production operations, ensuring smooth site deployments and measurable outcomes.

This is a customer-outcome role at the intersection of robot capability and warehouse workflow, focusing on trust, uptime, and reliable production deployments across facilities.