Principal Program Manager, Customer Success

Agility; Pittsburgh (Allegheny County); On-site; USD 150,000 - 190,000; Full time

Job summary

Agility in Pittsburgh is seeking a principal program manager for customer success programs around Digit deployments. You own complex customer programs from kickoff through production operations, ensuring smooth site deployments and measurable outcomes.

This is a customer-outcome role at the intersection of robot capability and warehouse workflow, focusing on trust, uptime, and reliable production deployments across facilities.

Qualifications

• Proven track record in managing complex hardware and software deployments.
• Background in robotics, automation, logistics, warehouse tech, or electromechanical systems.
• Ability to own customer communication, risk, scope, milestones, and acceptance testing.
• Comfort leading programs through production-site ambiguity.

Responsibilities

• Lead complex Customer Acceleration Program deployments end to end.
• Coordinate engineering, quality, operations, commercial, and release teams around customer milestones.
• Define and track KPIs tied to throughput, uptime, acceptance, and deployment outcomes.
• Surface repeated fleet reliability, robot skills, or release readiness issues for resolution.

Skills

Program management

Hardware deployments

Software deployments

Risk management

Job description

What the role actually is

Agility is hiring a principal program manager for customer success programs around Digit deployments. The person owns complex customer programs across kickoff, solution design, implementation, site deployment, acceptance testing, and production operations.

This is a customer-outcome role for humanoid robotics, not just internal coordination. The listing emphasizes customer trust, delivery KPIs, uptime, throughput, acceptance gates, and escalation of systemic fleet or release-readiness issues.

What you would work on

• Lead complex Customer Acceleration Program deployments end to end
• Coordinate engineering, quality, operations, commercial, and release teams around customer milestones
• Define and track KPIs tied to throughput, uptime, acceptance, and deployment outcomes
• Surface repeated fleet reliability, robot skills, or release readiness issues for resolution

What they are asking for

• Deep program management experience with complex hardware and software deployments
• Robotics, automation, logistics, warehouse technology, or electromechanical systems background
• Ability to own customer communication, risk, scope, milestones, and acceptance testing
• Comfort leading programs through real production-site ambiguity

Why this one is worth a look

Humanoid robotics only becomes a product when deployments work repeatedly in customer facilities. This role is interesting because it sits at the practical boundary between robot capability, warehouse workflow, and whether customers can trust Digit in production.