Senior PM, Conversational AI QA & Analytics

ITSMF; McLean (VA); On-site; USD 201,000 - 229,000; Full time

Job summary

Capital One is seeking a Senior Product Manager to direct strategy for evaluating conversational AI solutions and to lead the Analytics Pillar on a cutting-edge AI servicing platform. You will drive automated validation, human-in-the-loop workflows, and scalable analytics across complex customer interactions.

Ideal candidates have shipped data platforms or cloud-scale conversational apps and possess strong leadership in cross-functional teams, with a track record in LLM evaluation pipelines and

Qualifications

• Bachelor's or Master's degree in a quantitative field or related field.
• Or Bachelor's with 4+ years in Product Management.
• Experience translating strategy into consumer digital products.

Responsibilities

• Drive AI integration and feedback loops across the quality platform.
• Scale QA and analytics infrastructure for rapid coverage expansion.
• Oversee core product workstreams including analytics capabilities and AI workflows.
• Lead and develop people, align backlogs with executive priorities.

Skills

Product management

Leadership

LLM evaluation

Education

Bachelor's or Master's in quantitative field

Tools

Cloud platforms

Job description

Capital One is seeking a Senior Product Manager to direct strategy for evaluating conversational AI solutions and to lead the Analytics Pillar on a cutting-edge AI servicing platform. You will drive automated validation, human-in-the-loop workflows, and scalable analytics across complex customer interactions.

Ideal candidates have shipped data platforms or cloud-scale conversational apps and possess strong leadership in cross-functional teams, with a track record in LLM evaluation pipelines and