Senior Product Manager, Conversational AI QA & Onboarding

Capital One; Virginia (MN); On-site; USD 200,700 - 229,100; Full time

Job summary

Capital One is seeking a Sr. Manager of Product Management for Conversational AI Servicing Quality Assurance.

You will own the onboarding and assessment strategy for evaluating conversational AI on our enterprise QA platform, leading end-to-end integration and roadmap execution. You will shape AI QA feedback loops, automate assessment parameters, and scale coverage as the library of customer intents expands, collaborating across cross-functional teams to deliver transformative customer

Qualifications

• Five key product leadership areas: Human Centered, Business Focused, Technology Driven, Integrated Problem Solving, Transformational Leadership.
• Degree requirement: quantitative field or Bachelor+PM experience.
• Experience translating business strategy into consumer digital products.

Responsibilities

• Drive end-to-end onboarding of conversational AI onto the enterprise QA platform.
• Pioneer AI QA capabilities and closed-loop feedback loops.
• Scale automated assessments across a large library of intents and tasks.

Skills

Human Centered

Business Focused

Technology Driven

Integrated Problem Solving

Transformational Leadership

Education

Bachelor's or Master’s Degree in a quantitative field

Bachelor's degree + 4 years Product Management experience

Job description

Capital One is seeking a Sr. Manager of Product Management for Conversational AI Servicing Quality Assurance.

You will own the onboarding and assessment strategy for evaluating conversational AI on our enterprise QA platform, leading end-to-end integration and roadmap execution. You will shape AI QA feedback loops, automate assessment parameters, and scale coverage as the library of customer intents expands, collaborating across cross-functional teams to deliver transformative customer