Senior Product Manager, Conversational AI QA & Strategy

Capital One; McLean (VA); Hybrid; USD 201,000 - 229,000; Full time

Job summary

Capital One is seeking a Senior Product Manager for Conversational AI Servicing Quality Assurance. You will direct strategy for evaluating AI solutions and lead the Analytics Pillar team, focusing on scalable QA, LLM evaluation, and AI workflow integrations.

The role demands strong product leadership and cross-functional coordination in a data-rich, cloud-scale environment. You’ll partner with engineering and data science to advance automated validation and self-correcting analytics, while

Qualifications

• Bachelor's or Master’s Degree in a quantitative field or related field, or Bachelor’s in any field with 4+ years PM experience.

Responsibilities

• Own platform integration and roadmap execution to onboard conversational AI onto the quality platform.
• Design scalable QA and analytics infrastructure to expand coverage.
• Guide analytics capabilities including transcript-level LLM intelligence and UI enhancements.
• Expand automated monitoring across high-priority regulatory, business, and behavioral use cases.
• Mentor and develop product and analytics teams and align backlogs with executive priorities.

Skills

Product Management

People leadership

LLM evaluation pipelines

Strategic thinking

Education

Bachelor's or Master’s Degree in a quantitative field

4+ years in Product Management

Job description

Capital One is seeking a Senior Product Manager for Conversational AI Servicing Quality Assurance. You will direct strategy for evaluating AI solutions and lead the Analytics Pillar team, focusing on scalable QA, LLM evaluation, and AI workflow integrations.

The role demands strong product leadership and cross-functional coordination in a data-rich, cloud-scale environment. You’ll partner with engineering and data science to advance automated validation and self-correcting analytics, while