Senior Player Services Manager – Casino Guest Experience

Revo Casino; Keene (NH); Presencial; USD 68.000 - 83.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) matching

Employee assistance program

Health insurance

Life insurance

Paid time off

Vision insurance

Descripción de la vacante

Revo Casino in Keene, NH is seeking a seasoned Supervisor for Player Services to oversee operations, ensure regulatory compliance, and lead a high-performing team. You will manage staff, control cash processes, and uphold internal controls while delivering exceptional guest experiences.

The role requires strong leadership, cash operations expertise, and the ability to navigate complex gaming regulations. This in-person, full-time position offers competitive compensation and growth opportunities

Formación

• High school diploma or GED, and two to five years related experience and/or training or equivalent combination of education and experience in high volume cash operations.
• Must have a professional demeanor and be able to communicate well with the public. Must be able to work in an intense and fast paced environment where a high degree of concentration is necessary to perform job duties.
• Strong oral and written skills and a proficiency in Microsoft Office are required. Proficient in using the Ten Key Adding Machine.
• Must be able to obtain and maintain all licenses, certifications, and indemnifications requisite to the successful completion of all essential responsibilities.
• Must meet or exceed all regulatory conditions stipulated for individuals holding this or similar positions.

Responsabilidades

• Provides next-level guest service to internal and external guests.
• Hires, motivates, trains, coaches, mentors, and directs staff to ensure that Team Members receive leadership, guidance and resources to accomplish established objectives.
• Responsible for creating and fostering an environment of support and motivation for Team Members.
• Assists in establishing department standards, guidelines and objectives, and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of assigned areas.
• Maintains confidentiality of all privileged information in accordance with established procedures with Company policy and state regulations.

Conocimientos

Team leadership

Communication skills

Decision making

Educación

High School Diploma or GED

Herramientas

Microsoft Office

Ten Key Adding Machine

Descripción del empleo

Revo Casino in Keene, NH is seeking a seasoned Supervisor for Player Services to oversee operations, ensure regulatory compliance, and lead a high-performing team. You will manage staff, control cash processes, and uphold internal controls while delivering exceptional guest experiences.

The role requires strong leadership, cash operations expertise, and the ability to navigate complex gaming regulations. This in-person, full-time position offers competitive compensation and growth opportunities