Table Games Supervisor — Lead Dealers & Service Excellence

Revo Casino; Lebanon (NH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Sign-On Bonus $1000

Job summary

Revo Casino and Social House in Lebanon, NH is seeking a Table Games Supervisor to lead dealer teams and ensure outstanding guest service while protecting game integrity and complying with NH Lottery regulations.

You will train and motivate staff, manage table limits, monitor play, and coordinate with Pit Manager and Surveillance. A high school diploma and at least one year of supervisor experience are preferred.

Qualifications

• High School diploma or GED required; supervisors’ experience preferred.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to formulate and communicate ideas and make independent decisions.
• Minimum one year of supervisor experience preferred.

Responsibilities

• Lead and support table games dealers to deliver legendary customer service.
• Ensure dealers have training, tools, and mindset to perform as service professionals.
• Drive continuous improvements in the employee experience.
• Maintain game integrity and compliance with internal controls.
• Track guest play and relay information to the supervisor.
• Settle minor disputes professionally and promptly.
• Address guest concerns quickly and efficiently.
• Adjust table game limits to meet customer demand.
• Inform Pit Manager/Surveillance of irregular play.
• Maintain bank floats and report cash/cheque transactions.
• Present oneself as a credit to P2E and mentor others.
• Meet attendance guidelines and comply with policies.

Skills

Verbal communication

Written communication

Interpersonal skills

Leadership

Decision making

Education

High School Diploma or GED

Job description

Revo Casino and Social House in Lebanon, NH is seeking a Table Games Supervisor to lead dealer teams and ensure outstanding guest service while protecting game integrity and complying with NH Lottery regulations.

You will train and motivate staff, manage table limits, monitor play, and coordinate with Pit Manager and Surveillance. A high school diploma and at least one year of supervisor experience are preferred.