Senior Platform Reliability Engineer - Observability & Cloud

Zoom; San Jose (CA); Hybrid; USD 99,000 - 229,000; Full time

Job summary

Zoom is seeking a hands-on Platform Engineer to own the reliability, scalability, and operational excellence of government-facing products. You will own the observability platform, work across Kubernetes, Terraform, and cloud infra, and respond to incidents with urgency, delivering permanent improvements.

You will design Terraform modules, runbooks, and SLOs; operate production Kubernetes workloads at scale; collaborate to reduce toil and raise resilience across teams.

Qualifications

• US citizenship or lawful permanent resident status.
• 4–5+ years of hands-on Platform Engineering, SRE, DevOps, or Production Engineering in live production.
• Production-grade Kubernetes experience at scale.
• Authors Terraform modules and providers from scratch.
• Owns incidents end-to-end with on-call, triage, and root-cause analysis.
• Deploys or improves observability/monitoring with Python or Bash.
• Clear written communication; runbooks and incident reports.

Responsibilities

• Architect end-to-end deployment lifecycle of the observability platform across cloud providers.
• Design and build Terraform modules and providers; automate provisioning and config management.
• Operate and improve production Kubernetes workloads; lead incident response and permanent fixes.
• Develop reusable runbooks and standards for observability onboarding and alerting.
• Collaborate to define and track SLOs/SLIs; reduce toil via automation.

Skills

Kubernetes operations

On-call incident experience

Terraform modules & providers

Python / Bash scripting

Technical writing / runbooks

Tools

Datadog

Oracle OCI

AWS GovCloud

GitLab CI/CD

Job description

Zoom is seeking a hands-on Platform Engineer to own the reliability, scalability, and operational excellence of government-facing products. You will own the observability platform, work across Kubernetes, Terraform, and cloud infra, and respond to incidents with urgency, delivering permanent improvements.

You will design Terraform modules, runbooks, and SLOs; operate production Kubernetes workloads at scale; collaborate to reduce toil and raise resilience across teams.