Real-Time Platform Reliability Engineer

Socket.dev; San Jose (CA); Hybrid; USD 99,000 - 229,000; Full time

Job summary

Zoom is seeking a DevOps/SRE engineer to strengthen reliability for its real-time communications platform, including audio/video streaming, recording, and live events. You will own SLO/SLI, drive incident response, and champion chaos engineering and observability across global teams.

You will collaborate with network, security, product, and data teams, shaping deployment patterns and IaC practices to ensure scalable, fault-tolerant operations.

Qualifications

• 5+ years in DevOps, SRE, or infrastructure engineering roles, with at least 3 years at a staff or principal level scope.
• Experience owning reliability for large-scale, distributed, latency-sensitive systems in production.
• Experience supporting real-time or media-heavy platforms (video conferencing, live streaming, gaming, trading systems, or similar).
• Ability to lead cross-functional technical initiatives without direct authority, driving alignment across teams.
• Conceptual and architectural understanding of real-time communication protocols: WebRTC, RTP/RTCP, TURN/STUN, SDP, SFU/MCU.
• Solid expertise in cloud infrastructure (AWS, GCP, or Azure) and container orchestration (Kubernetes, Helm, ArgoCD).
• Proficiency with infrastructure-as-code tooling: Terraform, Pulumi, or equivalent.
• Observability stacks: Prometheus, Grafana, Datadog, Jaeger, OpenTelemetry, or equivalent.
• Understanding of networking fundamentals: BGP, anycast, DNS, load balancing, CDN architecture.
• CI/CD tooling: GitHub Actions, Jenkins, Spinnaker.

Responsibilities

• Own the SLO/SLI framework for real-time services and optimize latency, availability, jitter, and packet loss.
• Lead incident response for critical outages across the real-time platform across multiple time zones.
• Promote blameless postmortems and ensure action items yield reliability improvements.
• Implement chaos engineering and game-day exercises to identify failure modes before user impact.
• Build and evolve observability dashboards, alerts, and distributed tracing for real-time media infra.
• Serve as architectural authority on deployment patterns, infra design, and operational readiness for real-time services.
• Review system design proposals, feedback on scalability, fault tolerance, and operational complexity.
• Drive capacity planning, traffic modeling, and cost optimization across globally distributed infra.
• Evaluate infra tools/platforms/vendors including media servers, CDN, cloud-native services, and edge networking.
• Ensure CI/CD standards, deployment safety, and progressive rollout strategies across teams.
• Act as primary SRE partner for multiple teams building real-time features; align with product and ops.
• Collaborate with network, security, product, and data teams on reliability requirements.
• Advocate infrastructure-as-code, GitOps, automated testing, and deployment automation across teams.
• Guide senior engineers on SRE principles and reliability patterns.
• Liaise between US-based and China/India-based engineering teams; communicate across time zones.

Skills

DevOps

SRE

Cloud (AWS/GCP/Azure)

Kubernetes

CI/CD

IaC

Observability

Incident response

Automation (Python/Bash/Go)

Chaos engineering

Tools

Terraform

Pulumi

Prometheus

Grafana

Datadog

Jaeger

OpenTelemetry

GitHub Actions

Jenkins

Spinnaker

ArgoCD

Job description

Zoom is seeking a DevOps/SRE engineer to strengthen reliability for its real-time communications platform, including audio/video streaming, recording, and live events. You will own SLO/SLI, drive incident response, and champion chaos engineering and observability across global teams.

You will collaborate with network, security, product, and data teams, shaping deployment patterns and IaC practices to ensure scalable, fault-tolerant operations.