Real-Time Cloud SRE & Reliability Engineer

Zoom; San Jose (CA); Hybrid; USD 99,000 - 229,000; Full time

Job summary

Zoom is hiring a DevOps/Site Reliability Engineer to ensure reliability, scalability, and operational excellence for a real-time communications platform. The role spans incident response, SLO/SLI ownership, and cross-region collaboration with teams across time zones.

The ideal candidate has extensive experience in cloud infrastructure, Kubernetes, and observability stacks, with a focus on real-time media workloads and reliable deployment practices.

Qualifications

• 5+ years in DevOps, SRE, or infrastructure roles, with staff/principal level experience.
• Owning reliability for large-scale, latency-sensitive systems in production.
• Experience with real-time or media-heavy platforms (video, streaming, etc.).
• Ability to lead cross-functional initiatives without direct authority.
• Understanding of real-time protocols: WebRTC, RTP/RTCP, TURN/STUN, SDP.
• Cloud infra (AWS, GCP, or Azure) and Kubernetes expertise.
• IaC tooling experience: Terraform, Pulumi, or equivalent.
• Observability stacks: Prometheus, Grafana, Datadog, Jaeger, OpenTelemetry.
• Networking fundamentals: BGP, DNS, load balancing, CDN.
• CI/CD: GitHub Actions, Jenkins, Spinnaker.
• Canary releases, feature flags, blue/green strategies.
• Python, Bash, or Go for automation and incident response.
• Occasional weekend work; able to work across time zones.

Responsibilities

• Own the SLO/SLI framework for real-time services and track latency and availability.
• Lead incident response for outages across the real-time platform.
• Promote blameless postmortems and drive reliability improvements.
• Implement chaos engineering and game day exercises to identify failure modes.
• Build observability tools—dashboards, alerts, and distributed tracing.
• Serve as architectural authority on deployment patterns and infra design.
• Review system designs for scalability, fault tolerance, and complexity.
• Drive capacity planning, traffic modeling, and cost optimization.
• Evaluate infrastructure tools, platforms, and vendors (media servers, CDN, cloud).
• Ensure CI/CD standards and progressive rollout strategies.
• Collaborate with network, security, product, and data teams.
• Advise product leaders on reliability trade-offs and choices.
• Advocate DevOps best practices: IaC, GitOps, automated testing, deployment automation.
• Guide senior engineers on SRE principles and operational discipline.
• Bridge US/China/India teams; English and Mandarin as appropriate.
• Maintain runbooks and architectural decision records for global teams.

Skills

DevOps

SRE

Cloud infrastructure

Kubernetes

Terraform

CI/CD

Observability

Python

Bash

Go

Real-time media

Networking

Incident response

Tools

Prometheus

Grafana

Datadog

Jaeger

OpenTelemetry

GitHub Actions

Jenkins

Spinnaker

ArgoCD

Helm

Job description

Zoom is hiring a DevOps/Site Reliability Engineer to ensure reliability, scalability, and operational excellence for a real-time communications platform. The role spans incident response, SLO/SLI ownership, and cross-region collaboration with teams across time zones.

The ideal candidate has extensive experience in cloud infrastructure, Kubernetes, and observability stacks, with a focus on real-time media workloads and reliable deployment practices.