Senior Phlebotomy & Patient Access Specialist

University of Maryland Faculty Physician's Inc.; Columbia (MD); On-site; USD 26,000 - 39,000; Full time

Job summary

University of Maryland Faculty Physician’s Inc. is seeking a skilled front desk associate with phlebotomy duties for an ambulatory laboratory setting in Columbia, MD.

You will register patients, schedule appointments, collect insurance information, and perform phlebotomy with accuracy and professionalism. The role requires certification and extensive phlebotomy experience, plus strong customer service skills and knowledge of billing practices.

Qualifications

• High school diploma or GED preferred.
• Completion of an accredited program in Phlebotomy.
• More than 10 years of Phlebotomy experience.
• 3-4 years medical office experience.
• General understanding and application of basic accounting principles.
• PC proficiency.
• Strong customer service skills.
• Accurate data entry skills.
• Current knowledge of payer requirements for referrals and pre-authorization.
• Knowledge of computerized billing system.

Responsibilities

• Demonstrates knowledge of FPI and its practices, including payer contracts, policies and best practices.
• Exhibits mid-level of skill in managing provider schedules and scheduling appointments accurately and effectively, including communicating patient responsibilities and other events as part of the pre-visit activities.
• Demonstrates the ability and understanding of FPI policy for cash collection and patient encounter, including collecting co-payments and posting in the GE Front Desk Credit Card Module.
• Demonstrates a working knowledge of the revenue cycle as it relates to patient encounters and obtaining/verifying patient demographic and insurance information to receive payment.
• Observes and applies relevant FPI and departmental policies and procedures; promotes positive guest relations.
• Confirms all written orders on the requisition match specimen label.

Skills

Phlebotomy

Customer service

Scheduling appointments

Data entry

Payer requirements

Reception duties

Education

GED

Phlebotomy certification program

Tools

GE Front Desk

Billing software

Job description

University of Maryland Faculty Physician’s Inc. is seeking a skilled front desk associate with phlebotomy duties for an ambulatory laboratory setting in Columbia, MD.

You will register patients, schedule appointments, collect insurance information, and perform phlebotomy with accuracy and professionalism. The role requires certification and extensive phlebotomy experience, plus strong customer service skills and knowledge of billing practices.