Phlebotomy & Front Desk Specialist

University of Maryland Faculty Physicians; Baltimore (MD); On-site; USD 36,000 - 52,000; Full time

Job summary

University of Maryland Faculty Physicians seeks a skilled front desk and phlebotomy professional for its ambulatory laboratory setting. Responsibilities include demographic/insurance registration, patient scheduling, and phlebotomy specimen collection with strict sample quality checks.

The role requires completion of an accredited Phlebotomy program, a high school diploma or GED, and strong customer service and data-entry skills.

Qualifications

• High school diploma or GED preferred.
• Completion of an accredited Phlebotomy program.
• Previous medical office experience is a plus.
• General understanding and application of basic accounting principles.
• PC proficiency.
• Strong customer service skills.
• Accurate data entry skills.
• Current knowledge of payer requirements for referrals and pre-authorization.
• Knowledge of computerized billing system.

Responsibilities

• Performs front desk duties and phlebotomy in ambulatory lab setting.
• Registers patients demographically and with insurance information.
• Schedules patients and verifies insurance details.
• Collects phlebotomy specimens and ensures sample quality checks.
• Adheres to payer contracts and billing policies.
• Promotes positive guest relations and clear communication with patients.

Skills

Customer service

Accurate data entry

Payer requirements knowledge

Revenue cycle understanding

Education

High school diploma or GED

Phlebotomy certification program

Tools

GE Front Desk Credit Card Module

PC proficiency

Billing system

Job description

University of Maryland Faculty Physicians seeks a skilled front desk and phlebotomy professional for its ambulatory laboratory setting. Responsibilities include demographic/insurance registration, patient scheduling, and phlebotomy specimen collection with strict sample quality checks.

The role requires completion of an accredited Phlebotomy program, a high school diploma or GED, and strong customer service and data-entry skills.