Senior Pet Care Sales Lead

Petco; Kansas City (MO); On-site; USD 18,000 - 26,000; Full time

Job summary

Petco is seeking a Senior Sales Associate to deliver exceptional experiences on the sales floor of a Pet Care Center. You will mentor newer associates, support store operations, and provide knowledgeable, compassionate service rooted in a passion for pets.

You will engage customers, process transactions, and assist with merchandising while helping to maintain a clean, stocked store. The role requires flexibility for evenings, weekends, and holidays.

Qualifications

• 1+ years of retail experience, preferably in a specialty retail environment.
• Passion for animals and knowledge of pet care preferred.
• Strong communication, interpersonal, and customer service skills.
• Proven ability to multitask and thrive in a fast-paced environment.
• Strong problem-solving skills and professionalism in handling customer concerns.
• Basic math skills and experience handling cash and transactions.

Responsibilities

• Promote the health, safety, and proper care of all animals in accordance with Petco policies and standards.
• Share accurate pet care, nutrition, and product knowledge to help customers make informed decisions.
• Support a safe, clean, and welcoming environment for pets, pet parents, and partners.
• Greet customers and deliver friendly, solution-focused service that builds trust and loyalty.
• Lead by example by demonstrating strong selling behaviors and exceptional customer service.
• Mentor and support new and junior associates, reinforcing best practices and store standards.
• Foster a collaborative, inclusive team environment where partners support one another.
• Assist customers in selecting products and services that best meet their pets’ needs.
• Process sales, returns, and exchanges accurately and efficiently.
• Support merchandising and inventory activities, including restocking, recovery, and presentation.
• Assist with opening and closing procedures as assigned.
• Support store leadership with operational tasks and special projects.
• Help resolve customer concerns and elevate issues appropriately when needed.

Skills

Retail Experience

Customer Service

Cash Handling

Communication

Job description

Petco is seeking a Senior Sales Associate to deliver exceptional experiences on the sales floor of a Pet Care Center. You will mentor newer associates, support store operations, and provide knowledgeable, compassionate service rooted in a passion for pets.

You will engage customers, process transactions, and assist with merchandising while helping to maintain a clean, stocked store. The role requires flexibility for evenings, weekends, and holidays.