Senior Personal Lines Account Manager - Client Growth

FTW Fort Wayne; United States; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Company Paid Life Insurance

Medical, Dental, Vision and FSA/HSA

401(k) with company match

Generous PTO

Disability Insurance

Job summary

Hilb Group is seeking a Personal Lines Senior Associate Account Manager to join our Garrett, IN team in an in-office capacity. You will serve as the primary liaison between clients and internal teams, build trusted relationships, and lead account plans to hit client objectives and revenue goals.

The role emphasizes upselling opportunities, cross-selling while staying compliant with healthcare regulations, onboarding, and ongoing service delivery across multiple accounts.

Qualifications

• Minimum High School degree.
• Must be licensed or willing to obtain license.
• Microsoft suite familiarity; AMS360 experience a plus.
• Ability to multi-task while maintaining accuracy.
• Detail-oriented with strong time-management skills.
• Able to prioritize and meet deadlines in a fast-paced environment.

Responsibilities

• Serve as the primary liaison between clients and internal teams.
• Build and maintain long-term relationships with key stakeholders.
• Conduct account reviews to assess performance, needs, and opportunities.
• Develop and execute account plans to meet client objectives and company revenue goals.
• Identify upselling and cross-selling opportunities while ensuring regulatory compliance.
• Coordinate onboarding, implementations, and ongoing service delivery.
• Resolve client issues promptly and professionally.
• Monitor service levels and performance metrics.

Skills

Relationship management

Account management

Cross-selling

CRM

Strategic thinking

Education

High School diploma

Tools

AMS360

Salesforce

Job description

Hilb Group is seeking a Personal Lines Senior Associate Account Manager to join our Garrett, IN team in an in-office capacity. You will serve as the primary liaison between clients and internal teams, build trusted relationships, and lead account plans to hit client objectives and revenue goals.

The role emphasizes upselling opportunities, cross-selling while staying compliant with healthcare regulations, onboarding, and ongoing service delivery across multiple accounts.