Senior Personal Banker: Proactive Relationship Builder

PNC; Cleveland (OH); On-site; USD 49,000 - 81,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with PNC match

Pension and stock purchase plans

Paid holidays & time off

Parental leave & vacation

Job summary

PNC in Cleveland, OH is seeking a Senior Personal Banker to expand our branch-based client base and deliver proactive financial guidance. You will engage customers with a consultative approach, recommend banking solutions, and foster loyalty through trusted service.

The role emphasizes in-office collaboration within our Retail Branch network, adherence to risk controls, and a commitment to an inclusive, customer-centered experience. Notary eligibility is required for certain duties.

Qualifications

• Role requires an Associates or equivalent degree and related experience.
• Typically 4+ years of related business or functional experience.
• Notary Public in applicable state required.
• Background checks may apply per CFPB/SAFE Act regulations.

Responsibilities

• Acquire and deepen branch customer base through proactive sales and service.
• Manage the customer experience to improve financial wellbeing.
• Lead conversations to identify PNC solutions and drive loyalty.
• Partner with ecosystem to grow customer share of wallet.

Skills

Sales for financial products

Customer service

Prospecting

Banking knowledge

Notary Public knowledge

Education

Associates or equivalent degree

Job description

PNC in Cleveland, OH is seeking a Senior Personal Banker to expand our branch-based client base and deliver proactive financial guidance. You will engage customers with a consultative approach, recommend banking solutions, and foster loyalty through trusted service.

The role emphasizes in-office collaboration within our Retail Branch network, adherence to risk controls, and a commitment to an inclusive, customer-centered experience. Notary eligibility is required for certain duties.