Senior Personal Banker & Relationship Leader

PNC; Willoughby (OH); On-site; USD 49,000 - 81,000; Full time

Job summary

PNC is seeking a proactive banking professional in Willoughby, OH to expand the branch customer base and deepen relationships. You will deliver consultative conversations, identify the right PNC solutions, and drive loyalty with a customer-centric approach.

The role requires 4+ years of related experience, an Associates or equivalent degree, and the ability to serve as a Notary Public in the state. In-office environment with emphasis on risk management and service excellence.

Qualifications

• Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties.
• Typically requires 4+ years of related business or functional experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

• Acquires and deepens the branch customer base through proactive sales and service activities.
• Manages customer experience by identifying opportunities to improve financial wellbeing.
• Leads by example in driving proactive sales conversations and delivering a full PNC conversation with every client interaction.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Performs lobby engagement activities to connect with customers and position financial products to meet their needs.
• Maintains risk controls and adheres to policies and procedures in daily operations.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

LeveragingTechnology

ProactiveSales

Education

Associates

Job description

PNC is seeking a proactive banking professional in Willoughby, OH to expand the branch customer base and deepen relationships. You will deliver consultative conversations, identify the right PNC solutions, and drive loyalty with a customer-centric approach.

The role requires 4+ years of related experience, an Associates or equivalent degree, and the ability to serve as a Notary Public in the state. In-office environment with emphasis on risk management and service excellence.