Senior Permit Services & Customer Care Specialist

City of Frisco; Frisco (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

City of Frisco seeks a Sr. Customer Service Representative to handle payments for permits, applications, licenses and related inquiries.

The role involves direct customer service via phone, email, and in-person, with responsibilities for deposits, records maintenance, and escalated issue resolution. Ideal candidates have a HS diploma or GED with 3 years of customer service or cashiering experience; municipal background and Spanish proficiency are preferred.

Qualifications

• High School Diploma or GED with 3 years customer service or cashiering experience or equivalent.
• Municipality experience preferred.
• Experience with building inspections and permits preferred.
• Proficiency in written and verbal Spanish preferred.
• Must pass pre-employment background checks and driver's license requirement.

Responsibilities

• Acts as front line of Development Services Customer Service by providing information, instruction and/or direction by telephone, email, or direct contact related to area of assignment.
• Handles escalated complaints and resolves more complex customer issues.
• Provides information for plans, records, permits and approvals to developers, contractors, City departments, and citizens.
• Trains and monitors Customer Services Representatives within Development Services.
• Researches and makes recommendations regarding billing, procedures, documentation, fees, especially when concerning software or other issues as they arise.
• Prepares fees, charges, and billing information for mailing.
• Assists customers with new contractor registration accounts and account renewal.
• Answers and directs telephone inquiries to appropriate staff member.
• Receives and prepares receipts for monies collected.
• Balances cash drawer and prepares bank deposits.
• Maintains and updates databases, spreadsheets, billing records, personal information, and records.

Skills

Customer service

Cash handling

Data entry

Phone support

Written communication

Bilingual Spanish

Education

High School Diploma or GED

3 years customer service or cashiering experience

Tools

Database software

Spreadsheets

Billing systems

Accounting/audit awareness

Job description

City of Frisco seeks a Sr. Customer Service Representative to handle payments for permits, applications, licenses and related inquiries.

The role involves direct customer service via phone, email, and in-person, with responsibilities for deposits, records maintenance, and escalated issue resolution. Ideal candidates have a HS diploma or GED with 3 years of customer service or cashiering experience; municipal background and Spanish proficiency are preferred.