Bilingual Permit Aide

City-of-Houston,-T; Houston (TX); On-site; USD 32,000 - 40,000; Full time

Job summary

The City of Houston's Houston Permitting Center—Sign Administration seeks a customer service/clerical staff member to assist walk-in customers and respond to inquiries about permits, inspections, and licensing. The role includes updating the ILMS system and processing fees in a courteous, timely manner.

Qualification requires a high school diploma or GED and at least six months of relevant experience. Bilingual English/Spanish skills are preferred, with occasional revenue handling

Qualifications

• Requires a high school diploma or GED.
• Six months of customer service or general clerical/administrative experience are required.

Responsibilities

• Assist walk-in customers with information on permits, inspections, and licenses.
• Answer all incoming calls and transfer to appropriate party as needed.
• Update ILMS with inspection requests, results, inspector comments, and fees.
• Balance daily revenue from permits and receipts when applicable.
• Maintain files and records for the section.
• Perform other duties as assigned.

Skills

Customer service

Clerical/administrative

Bilingual English/Spanish

Education

High school diploma or GED

Tools

ILMS

Q-Flow

Walk-in customer handling

Job description

The City of Houston's Houston Permitting Center—Sign Administration seeks a customer service/clerical staff member to assist walk-in customers and respond to inquiries about permits, inspections, and licensing. The role includes updating the ILMS system and processing fees in a courteous, timely manner.

Qualification requires a high school diploma or GED and at least six months of relevant experience. Bilingual English/Spanish skills are preferred, with occasional revenue handling